If the wiring on the outside of your house not serviced by Unitil has been damaged, it may need to be repaired by a third party contractor. During an outage, Unitil is responsible for repairing the overhead electrical lines that run from the utility pole to your residence and for the electric meter. Homeowners are responsible for repairs to other parts of your electrical system, including:
The weather head and insulator at the point where electric lines connect to your residence.
The service entrance cable running from the weather head to the electric meter and from the electric meter to the service panel in your home.
The meter box in which your electric meter is mounted.
The main service panel which includes the fuse boxes and/or circuit breakers for the electric service in your home.
In hiring a contractor for post-storm services, we recommend homeowners get at least three separate quotes,check references from previous customers and ask how long each contractor has been in business. Once the repairs have been made to your home, please call our customer service center so we can issue an order to reconnect your service to our power lines.
For more information, visit our FAQ page.