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Please call

888-301-7700

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-542-3547

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Please call

888-301-7700

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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866-900-4460

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866-933-3821

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Please call

800-852-3339

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Please call

800-582-7276

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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866-900-4115

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Please call

866-933-3820

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE APPROPRIATE EMERGENCY NUMBER BELOW FROM A SAFE LOCATION.

GAS EMERGENCIES

CUSTOMER SERVICE

Electric outages can occur without warning. It’s a good idea to be prepared for the unexpected by checking and inventorying the following items before losing power:

  • Blankets
  • Warm coats, hats and mittens for all family members
  • Flashlights and fresh batteries
  • A battery-operated radio and clock
  • A car charger for portable electric devices (cell phones, etc.)
  • Containers filled with water and/or bottled water
  • Canned or dried food and a manual can opener
  • List of important phone numbers
  • First aid kit

 

Watch our video on electric service restoration

 

Hypothermia

Hypothermia is a serious medical condition with symptoms that include confusion, dizziness, exhaustion and severe shivering.  It is caused by exposure to the cold, most often, because of inclement weather.  If you begin to experience these symptoms seek medical attention:

  • Get in out of the cold
  • Remove cold, wet clothing
  • Use warm blankets to begin restoring the body’s temperature to normal
  • Replenish fluids

Several factors contribute to how well your body maintains its normal temperature – air temperature, wind, clothing, intensity of activity and the body’s ability to adapt to compensate for the cold environment.

Here are some tips to prevent hypothermia:

  • Dress appropriately for the environment and your activity level including dressing in layers, wearing a hat that covers your ears, choosing mittens over gloves, wearing waterproof, insulted boots to keep your feet warm and dry and removing wet clothes immediately
  • Warm the core body temperature using a blanket and/or by drinking warm fluids like hot cider or soup
  • Avoid being outdoors during the coldest part of the day
  • Reduce the intensity of outside activities and take frequent breaks

During breaks, drink warm fluids to help your body stay hydrated and maintain a normal temperature. Avoid beverages containing caffeine or alcohol as they hinder the body’s temperature-regulating mechanism. Dehydration is dangerous and, unfortunately, is less noticeable in cooler temperatures.

 

Emergency Generators

Emergency generators can be a helpful tool by providing electricity during a power outage.

  • Consult an electrician or generator dealer to help you select the size of generator and transfer switch (manual or automatic) that meet your needs.  Have your generator installed by a licensed electrician qualified to do so, and have the work reviewed by the local municipal wiring inspector. The back-up generator should be installed to receive power from either your utility or the generator, but never both at the same time. Read the owner's manual (thoroughly) before starting your generator.  Ensure that your municipality does not require a permit and inspection when installing a portable generator.

  • If you plan to use an emergency generator, call our Customer Service Center to let us know. A double-throw transfer switch is required when connecting a generator to your permanent wiring system. This switch protects your equipment and prevents feedback on our lines, which could cause serious injury to our workers.  

  • Check the operation, adequacy and maintenance (e.g., fuel supply, filter, coolant levels) of your emergency generators and battery systems. To identify potential problems before the time of need, test emergency generation under full-load conditions.

  • Generators should be located outside and have appropriate venting because generators exhaust carbon monoxide. Carbon monoxide is a deadly, silent, odorless gas. Install a carbon monoxide detector in your home and be alert to the symptoms of carbon monoxide poisoning, which are sudden nausea, cherry red lips or headaches. If you suspect carbon monoxide poisoning, leave the area to get fresh air.  Click here for more information on carbon monoxide poisoning.

     

Solar Panels

For safety reasons, standard solar systems that are connected to the electric grid will shut down when there is an outage to your electrical service.  Unless they are specially designed, solar systems will not provide back-up power during an outage.  This function is required by national regulations so crews can safely work on the electrical system without the danger of electrical back feed onto the grid.  

 

Portable Space Heaters

Portable space heaters can provide comfort during an outage, but need to be treated safely. When buying and installing a small space heater choose thermostatically controlled heaters, since they avoid the energy waste of overheating a room and won’t tax a generator. Select a heater of the proper size for the room you wish to heat. Do not purchase an oversized heater, as it may be a fire hazard for your home. Place the heater on a level surface away from foot traffic, and be especially careful to keep children and pets away from the heater.

If outages do occur, Unitil personnel will be working around the clock until power is restored. Customers who experience outages should always call our Customer Service Center. These calls assist in identifying the location and nature of problems on the system. For electric outages, call us toll-free phone at 888-301-7700800-852-3339 (Capital region) or 800-582-7276 (Seacoast area).

Unitil will provide updated information on outage restoration efforts on our website as well as to local media and to public officials on a regular basis.

 

Life Support Customers

As part of our storm or scheduled outage planning, Unitil makes special efforts to communicate with customers using life-support equipment.  This will include a notification to you that we anticipate adverse weather or a scheduled outage which may result in a power outage. 

You should have a backup plan prepared to respond to an extended power or service outage. We suggest the following preparations for customers with life sustaining equipment:

  • Have an alternative source of electricity available, such as battery backup or a generator

  • Keep emergency phone numbers handy for your doctor, police, fire and ambulance services

  • Make arrangements in the event that you must leave your home because of an extended outage

Make sure you have contacted Unitil and relayed the type of life-support equipment in your dwelling as well as submitted a completed Physician's Certification Form.  Also, whenever there's a change in life-support information, contact Unitil as it happens so that we revise our records appropriately.

During a power outage, customers depending on life support equipment should follow these tips:

  • Contact Unitil to notify us that you have no power

  • Inform Unitil of any special problems or concerns

  • Use your backup plan, if needed

 

Downed Power Lines

Downed Wires

 

Your safety is our primary concern.  Some essential tips to keep you and your family safe if you encounter a downed power line:

  • Assume all downed lines are electric or energized and stay away.
  • Avoid flooded or debris-laden areas because downed lines may be hidden.
  • Avoid driving through damaged areas with downed lines because you may jeopardize your own safety.

Report downed power lines to Unitil by calling 888-301-7700 800-852-3339 (Capital NH) or 800-582-7276 (Seacoast NH)

A special note about your vehicle and downed lines:

  • Stay inside your vehicle (until help arrives) if a downed line lands atop it – unless there is a fire, then…
  • Jump clear of the vehicle and avoid touching the ground and vehicle at the same time
  • Shuffle away from the vehicle, keeping both feet in contact with the ground at all times

 For more information on downed lines, please contact us at 888-301-7700 800-852-3339 (Capital NH) or 800-582-7276 (Seacoast NH).

 

Your Responsibilities in the Repair of Electric Service

 

A residential service dropIf the wiring on the outside of your house not serviced by Unitil has been damaged, it may need to be repaired by a third party contractor. During an outage, Unitil is responsible for repairing the overhead electrical lines that run from the utility pole to your residence and for the electric meter. Homeowners are responsible for repairs to other parts of your electrical system, including:

The weather head and insulator at the point where electric lines connect to your residence.

The service entrance cable running from the weather head to the electric meter and from the electric meter to the service panel in your home.

The meter box in which your electric meter is mounted.

The main service panel which includes the fuse boxes and/or circuit breakers for the electric service in your home.

In hiring a contractor for post-storm services, we recommend homeowners get at least three separate quotes,check references from previous customers and ask how long each contractor has been in business. Once the repairs have been made to your home, please call our customer service center so we can issue an order to reconnect your service to our power lines.

 

For more information, visit our FAQ page

 

 

 

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