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888-301-7700

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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866-542-3547

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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866-900-4460

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866-933-3821

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800-852-3339

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800-582-7276

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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866-900-4115

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866-933-3820

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE APPROPRIATE EMERGENCY NUMBER BELOW FROM A SAFE LOCATION.

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CUSTOMER SERVICE


Why does Unitil prune service areas on cycles?
Answer:

Pruning cycles allow us to control re-growth over a consistent percentage of a service territory and ensure that all areas are maintained over the same time period.

Find out more about Our Preventative Maintenance.

How does Unitil classify hazard trees?
Answer:

Hazard, or danger trees, are dead or dying trees or limbs that are mechanically unstable or biologically unhealthy and pose a threat to our electrical facilities. We try to identify and remove these trees as early as possible.

Find out more about Hazard Tree Removal.

How does Unitil handle tree work after storms?
Answer:

Tree crews are an integral part of outage restoration during and following storms. We work with our tree contractors to reserve resources ahead of major storms, and communicate with crews during and after power restoration to address hazard trees and other compromises to our system.

Tree debris is not removed during or after storms; this is the tree-owner’s responsibility. Any debris that is a result of our standard trim cycles is removed or put through a chipper. Pieces not fitting into the chipper are cut into manageable lengths and left for the owner or designee.

We don’t remove debris after our tree or line crews remove branches or trees during unscheduled outages and other emergencies.

Find out more about Outages and Storm Work.

Why doesn’t Unitil take away cut wood?
Answer:

We don’t take cut wood away because it has value and belongs to homeowners. It may be able to be sold if you don’t want to keep it yourself.

Find out more about Outages and Storm Work.

Will Unitil prune my trees if I make a request?
Answer:

If you’ve requested pruning, we’ll visit your property for an assessment. If your trees affect power equipment or clearances, or pose a significant threat to our system, we’ll work with you to remove them.

Why won’t Unitil put lines underground to avoid tree pruning?
Answer:

While putting the lines underground sounds like a safe and aesthetic alternative to pruning, it’s not always the answer. Burying electrical lines is expensive and may lead to longer outages and more difficult repairs in the event of failure. Trees can still be damaged since roots are often impacted by underground work as well.

Find out more about tree planting.

When and why does Unitil use herbicides?
Answer:

We plan to use herbicides to maintain tree growth in areas that prove difficult to access with standard equipment (trucks, saws, chippers) and to inhibit the growth of new trees once cutting has taken place. We work closely with local and state offices for the approval, notification and application of any herbicides before we use them.

Find out more about Managing with Herbicides.

 

For more information about utility line-clearance pruning & tree planting visit:

International Society of Arboriculture
Tree Care Industry Association
National Arbor Day Foundation

Unitil is a proud sponsor of The Tree Fund.

 

Unitil is a proud sponsor of Stihl Tour des Trees, to benefit the TREE Fund. 

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