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888-301-7700

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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866-542-3547

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Please call

888-301-7700

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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866-900-4460

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Please call

866-933-3821

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Please call

800-852-3339

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Please call

800-582-7276

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-900-4115

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Please call

866-933-3820

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE APPROPRIATE EMERGENCY NUMBER BELOW FROM A SAFE LOCATION.

GAS EMERGENCIES

CUSTOMER SERVICE

Electric Charges & Definitions

  • kWh: the electricity you use is measured in units called Kilowatt-hours (kWh). One kWh equals the amount of electricity needed to light a 100-watt light bulb for 10 hours.
  • Meter Constant: the number by which the reading on certain meters must be multiplied to obtain the total usage.
  • Due Date: your payment is due 25 days following the date postmarked on the bill. For residential customers, amounts not paid prior to the due date will be subject to a late charge of 1% per month on the unpaid balance (equivalent to a 12% annual rate). For non-residential customers, amounts not paid prior to the due date will be subject to a late charge of 1.5% per month on the unpaid balance (equivalent to an 18% annual rate).
  • Customer Charge: a charge that covers the costs of metering, meter reading, and preparing and mailing your bill. The Customer Charge does not change when your electric usage increases or decreases.
  • Delivery Charge: a charge that covers the costs of delivering electricity to you, including transmission costs and costs of providing and maintaining an electric system (poles, wires, transformers and substations) which is capable of serving your needs.
  • Stranded Cost Charge: a charge that covers the costs associated with purchased power contract obligations that existed prior to restructuring.
  • System Benefits Charge: a charge that covers the costs associated with the statewide low-income electric assistance program and energy efficiency programs provided by Unitil.
  • Electricity Consumption Tax: a state-mandated tax on energy consumption which is collected by all electric utilities on behalf of the state.
  • Energy Service Charge: a charge that covers the cost of power supplied to you by Unitil. This service is available to customers that return to Unitil for their energy supply after receiving energy supply service from a competitive supplier.
 

Gas Charges & Definitions

  1. CCF: the basic measurement of the gas you used. Natural gas is measured by volume. One ccf equals one hundred cubic feet of gas.
  2. Therm: the basic measurement of the heat content of the gas you used. We bill you on the number of therms of natural gas used. The therm factor converts the volume of gas used from ccf to therms. One therm equals 100,000 BTUs (British Thermal Units).
  3. Distribution Charge: a charge that covers the cost of delivering natural gas through our pipes to your home or business. It includes our investment in the pipe and other equipment to make gas delivery possible.
  4. Local Delivery Adjustment Charge: a charge that covers the cost of environmental conservation and industry restructuring programs.
  5. Default Service: the charge for natural gas that is supplied to you by Unitil if you do not choose another supplier. This charge includes the cost of interstate transportation and the purchase and storage of your natural gas.

Electric Delivery Charges (Current Charges)

  • Customer Charge: a monthly fixed charge that recovers the cost of metering, meter reading and preparing and mailing your bill. The Customer Charge does not change when your electric use increases or decreases.
  • Distribution Charge: a charge that recovers the cost of delivering electricity through Unitil's distribution system to your location.
  • Transition Charge: a charge that recovers "deregulation" costs including stranded investments in generating plants and power contracts.
  • Transmission Charge: a charge that recovers the cost of transmitting bulk power over high voltage power lines from the generation source to Unitil's distribution system.
  • Renewable Energy Charge: a state-mandated charge that provides funds to the state for research and development of environmentally-clean power sources such as solar, wind, biomass and hydro.
 
Electric Supplier Service Charges
  • Generation Charge: a charge for the cost of the actual electric commodity purchased for your use.
  • kWh: the electricity you use is measured in units called kilowatt-hours (kWh). One kWh equals the amount of electricity needed to light a 100-watt light bulb for 10 hours.
  • Meter Constant: the number by which the reading on certain meters must be multiplied to obtain the actual total usage.
  • Demand Charge (non-residential customers only): the cost of providing generation, electric transmission and distribution to accommodate your largest electrical load.
 

Gas Delivery Charges (Current Charges)

  • Customer Charge: a fixed monthly charge that recovers the cost of metering, meter reading and preparing and mailing your bill. The Customer Charge does not change when your usage of natural gas increases or decreases.
  • Distribution Charge: the cost of delivering natural gas through Unitil's pipes to your home or business. It includes our investment in the pipe and other equipment to meet your needs.
  • Distribution Adjustment Charge: this charge recovers certain environmental costs, and secures funds for Unitil to provide energy efficiency programs to all its gas customers.
 
Gas Supplier Service Charge
  • Default Service: if you do not choose another supplier, Unitil will continue to provide the natural gas commodity. This charge recovers the cost of acquiring gas for your use and having that gas shipped to Unitil's gas distribution system.

Gas Charges & Definitions

  • CCF: the basic measurement of the gas you used. Natural gas is measured by volume. One ccf equals one hundred cubic feet of gas.
  • Therm: the basic measurement of the heat content of the gas you used. We bill you on the number of therms of natural gas used. The therm factor converts the volume of gas used from ccf to therms. One therm equals 100,000 BTUs (British Thermal Units).
  • Distribution Charge: a charge that covers the cost of delivering natural gas through our pipes to your home or business. It includes our investment in the pipe and other equipment to make gas delivery possible.
  • Distribution Adjustment Charge: a charge that covers the cost of environmental conservation and industry restructuring programs.
  • Default Service: the charge for natural gas that is supplied to you by Unitil if you do not choose another supplier. This charge includes the cost of interstate transportation and the purchase and storage of your natural gas.

 

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