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CUSTOMER SERVICE

Unitil expects majority of customers on in NH by end of day Wednesday
October 30, 2017
Hampton, NH

Unitil Corporation, (www.unitil.com), a provider of natural gas and electricity to customers in New England, is continuing to restore customers on the NH Seacoast and Capital regions.

As of 9:00 p.m., approximately 7,411 customers are without power, down from a peak of approximately 33,715 Monday morning. Of the remaining customers out, approximately 2,908 of those customers are in the Capital region and 4,503 on the Seacoast.

The majority of customers in the Capital region are expected to have power restored by end of day Tuesday and the majority in the Seacoast region by end of day Wednesday. A number of isolated outages and individual service issues have been reported due to damage caused by the storm. Crews will go from location to location to restore customers until all single services have been picked up.

We understand how challenging it is to be without power for an extended period of time and we appreciate our customers’ patience, especially as the weather clears and the temperature drops. Crews will be working overnight, with a fresh complement in the morning, to continue restoring power to remaining customers.

Unitil VP of Communications and Public Affairs, Carol Valianti

 

Unitil will be communicating throughout the event through Public Service Announcements (PSAs), our website, our customer call center and through the media.  We also encourage customers to follow along with our storm updates via Facebook, our Twitter feed (@Unitil) and we will be providing real-time outage information online at www.unitil.com/map.

 

IMPORTANT NOTE FOR MEDIA: Unitil asks that when reporting outage information, outlets time stamp the information. Outage numbers change hourly and we wish to make sure the information customers receive is consistent and understandable. Re-Tweets and re-posting of old information without referencing a time can create confusion.

 

Customers experiencing outages should call the following toll-free numbers:

You can also report outages online at http://www.unitil.com/report-outage.

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About Unitil Corporation

Unitil Corporation provides energy for life by safely and reliably delivering natural gas and electricity in New England. We are committed to the communities we serve and to developing people, business practices, and technologies that lead to the delivery of dependable, more efficient energy. Unitil Corporation is a public utility holding company with operations in Maine, New Hampshire and Massachusetts. Together, Unitil’s operating utilities serve approximately 105,000 electric customers and 81,300 natural gas customers. Other subsidiaries include Usource, Unitil’s non-regulated business segment. For more information about our people, technologies, and community involvement please visit www.unitil.com.


For more information please contact:
Alec O'Meara

Media Relations Manager
OMeara@unitil.com
Phone: 603-773-6404

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