You will need to provide us with the following: 

• Your name
• The address of the new location
• The gas equipment to be installed with input rating

Natural gas is not available in all locations although we may serve your community. Please call us toll-free to inquire about availability in your neighborhood: 1-888-301-7700.

You may cancel your budget plan on our secure website by submitting a request on our "Questions & Comments" form, or contact our Customer Service Team at 1-888-301-7700. After we receive your cancellation request, your next billing statement will reflect the cancelled budget. Your bill will include any previous balance owed, your current charges, and your deferred balance from the program. The total amount billed will be payable by the due date reflected on your bill.

Depending on your specific location, it may be possible to extend the gas main. For many potential customers, if your home is located less than 100 feet from a natural gas main and you intend to use natural gas to heat your home, installation of a natural gas service line from the street to your home could be free (some restrictions may apply). Call us directly at 888-4-UNITIL—we can help determine if natural gas is available for you. 

If you’re already using natural gas in your home, it’s likely that you can also use natural gas to heat your home—but it depends on your precise location. The best way to know for sure is to call us: 888-4-UNITIL, or fill out our online form.

We anticipate natural gas will be cheaper than oil or propane as a home heating source for many years. Of course, the energy markets are always shifting and we cannot guarantee natural gas will always be less expensive than other sources. 

Generally, your budget billing monthly payment amount will change once or twice within the year. These adjustments are made to your payment amount to prevent you from having a large amount due or credit balance at the end of the program year. Prior to our changing your payment amount, we will include a note on your bill to make you aware of the new amount, which will appear on your next bill. The decision to change your payment amount is based on several factors. While we try to limit the number of adjustments, your payment amount may change when:

• The price of electricity and/or natural gas changes
• Warmer or colder temperatures mean you will use more or less energy to heat or cool your home
• Your monthly usage has changed compared to prior usage history that was used for calculating your payment amount
• You have purchased or replaced appliances

You will need to provide us with a handful of information to start service at a new location:

• The address of the new location
• The property owner's information (if applicable)
• The former tenant's name (if applicable)
• Your name
• Your social security number
• Your telephone number at the new location
• Your mobile or business phone number
• The date you are requesting service
• Spouse's name (if applicable)