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Please call

888-301-7700

View all contact numbers here.

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-542-3547

View all contact numbers here.

Please call

888-301-7700

View all contact numbers here.

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-900-4460

View all contact numbers here.

Please call

888-301-7700

View all contact numbers here.

State: NA
, NA
, NA
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Please call

888-301-7700

View all contact numbers here.

Please call

888-301-7700

View all contact numbers here.

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-900-4115

View all contact numbers here.

Please call

888-301-7700

View all contact numbers here.

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE APPROPRIATE EMERGENCY NUMBER BELOW FROM A SAFE LOCATION.

GAS EMERGENCIES

CUSTOMER SERVICE

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COVID-19 Update: 03/30/20

Maintenance Pruning

  • Our forestry personnel and partner line-clearance tree pruning vendors will NOT be knocking on your door to notify you of tree pruning maintenance work. You will be getting an automated call when work is scheduled for your area.
  • If you have questions, concerns, or want to talk to someone before the work is done, press option 2 after the recording to be directed to a voicemail box.
  • Customers will be contacted directly by forestry personnel to discuss and approve any tree removals over 8” diameter before they are removed.
  • Ribbons left on risk trees by forestry personnel are to aid in the identification and discussion of removal possibility.  Removal will not occur without property owner discussion first.

Customer Requests for Pruning or Tree Removal

  • At the time you make the customer service request, please mark the trees in question with a ribbon, or whatever you have handy.
  • When calling customer service, please leave a preferred call back phone number so we can ask you questions about the desired work.
  • Our forestry personnel will not be knocking on your door, if we have any questions, we will be contacting you by phone. 
  • If work to be done requires consent from you, we will obtain an email address to send paperwork electronically for you to sign and return.  If you do not have an email address, we will ask to record you giving verbal consent.
  • Please respond promptly to any work verification emails or calls if asked.
  • In general, you do not need to be present when the crew arrives to do the work.
  • If for any reason, you are outside or otherwise meet our forestry personnel in person, please practice social distancing by keeping at least 6 feet away.

COVID-19 Update: 03/30/20

Maintenance Pruning

  • Our forestry personnel and partner line-clearance tree pruning vendors will NOT be knocking on your door to notify you of tree pruning maintenance work. You will be getting an automated call when work is scheduled for your area.
  • If you have questions, concerns, or want to talk to someone before the work is done, press option 2 after the recording to be directed to a voicemail box.
  • Customers will be contacted directly by forestry personnel to discuss and approve any tree removals over 8” diameter before they are removed.
  • Ribbons left on risk trees by forestry personnel are to aid in the identification and discussion of removal possibility.  Removal will not occur without property owner discussion first.

Customer Requests for Pruning or Tree Removal

  • At the time you make the customer service request, please mark the trees in question with a ribbon, or whatever you have handy.
  • When calling customer service, please leave a preferred call back phone number so we can ask you questions about the desired work.
  • Our forestry personnel will not be knocking on your door, if we have any questions, we will be contacting you by phone. 
  • If work to be done requires consent from you, we will obtain an email address to send paperwork electronically for you to sign and return.  If you do not have an email address, we will ask to record you giving verbal consent.
  • Please respond promptly to any work verification emails or calls if asked.
  • In general, you do not need to be present when the crew arrives to do the work.
  • If for any reason, you are outside or otherwise meet our forestry personnel in person, please practice social distancing by keeping at least 6 feet away.

Unitil’s pruning is limited to tree branches that affect electric wires. We don't trim trees or branches that affect individual customer service lines or phone and cable wires.

It's your responsibility to keep trees clear of the electric service line that runs from the pole to your house. Stay at least 10 feet way from these energized lines and don't attempt to prune trees or branches around them on your own!

Hire a qualified professional and always assume lines are energized. Unitil does not prune unless there is apparent wear or hard contact pushing the service line out of its normal arc. All house service pruning requests are reviewed by a Unitil Arborist. If it’s necessary, we'll have a contractor perform the pruning for you.

 

Please Note: If you, or your tree contractor, are pruning or remove a tree near power lines, Unitil will disconnect the electric service and reconnect the service free of charge, after tree work is completed. Please schedule by calling (888) 301-7700

Unitil is a proud sponsor of The Tree Fund.

 

Unitil is a proud sponsor of Stihl Tour des Trees, to benefit the TREE Fund. 

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