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CUSTOMER SERVICE

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Department: 
Unitil Corporation
Location: 
Hampton, NH
Position Description: 

Communicate with IT software support to report, debug, build and test system fixes or enhancements for Customer Information System and related customer-facing systems.  Develop comprehensive test plans as support tickets are ready for testing. Build, test and deploy the Company’s electronic letter library to support paperless communication.  Manage the Company’s monthly email marketing calendar, working with departments to build, test, send and report on campaign activity. 

Qualifications: 

The successful candidate will have a BS/BA in Digital Marketing, Communications, Computer Science or a related field; 5 years’ experience managing software project deployments, digital communication projects and/or training; and a working knowledge of project management principles and a track record of successful project involvement.  Must have proven skills working with non-technical individuals with ability to effectively communicate and present technical information; strong analytical skills and attention to detail; and be a creative thinker who is aware of emerging digital trends and can translate them into digital communication strategies that generate results.

 

Unitil is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

You may contact us here if you have any questions. We only accept resumes through our online application system listed above. Please no phone calls.

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