Stop if you smell gas and call Unitil

Unitil provides electric distribution to the Fitchburg, MA and Seacoast and Concord, NH areas.
If you are a Unitil electric customer and are currently experiencing an outage, please fill out this form as completely as possible. This form is not to be used for:

  • Reporting natural gas-related issues or emergencies
  • Reporting partial power or a streetlight outage; please call our Customer Service Team toll-free to discuss the situation in more detail
  • Reporting an electric outage due to shut-off (because of non-payment)
  • Reporting a non-outage issue, such as a billing complaint or account question; please use this form instead.


Your first and last name or your business name.
The phone number associated with your Unitil account, entered as xxx-xxx-xxxx.
The location of your outage.
Please select your city or town from the list above.
An alternate phone number where we may reach you if we have questions regarding your outage.
Enter the characters shown in the image.

Do you rely on medical life support at home? Be prepared for an outage.

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