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Please call

888-301-7700

View all contact numbers here.

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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866-542-3547

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Please call

888-301-7700

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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866-900-4460

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866-933-3821

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Please call

800-852-3339

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800-582-7276

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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866-900-4115

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866-933-3820

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE APPROPRIATE EMERGENCY NUMBER BELOW FROM A SAFE LOCATION.

GAS EMERGENCIES

CUSTOMER SERVICE

Electric Service Restoration

While our electric system has been designed and maintained to withstand small storms and interruptions, sometimes New England’s severe weather, accidents and other unforeseen events and can result in loss of power to our customers. These can range from small, localized outages to widespread damage to the region’s electrical system. At Unitil, our job is to restore your service quickly and safely.

It’s not always severe weather that causes service interruptions. Sometimes equipment failures or animals can cause trouble on the electrical system, and smaller – “blue sky” -- outages can occur. In these cases, customer calls or online reports alert Unitil to the outage. We send a crew to investigate, and issues are typically resolved within several hours.

How We Restore Power

Step 1 - Ensure Public Safety

When large storms hit, ensuring public safety becomes our first priority both during and immediately after the storm’s impact. Stay clear of downed electrical wires, as they could still be energized and need to be made safe for emergency responders – and eventually the public – to travel safely.

Step 2 - Assess the Damage

Once public safety is ensured, Unitil begins the process of damage assessment, obtained through customer reports, municipal reports and physical inspection.

Step 3 - Restore Key Facilities

From here, a strategy is developed to restore electrical service as quickly as possible, focusing first on critical care facilities, municipal emergency operation centers and large blocks of customers.

Step 4 - Strategically Restore Customers

This restoration process begins with transmission lines, then substations, followed by main service lines, secondary service lines and finally any remaining individual homes and businesses. Repairs to the transmission lines and distribution substations typically result in the largest number of customers being restored together.

Step 5 - Repair Individual Service Issues

However, as restoration continues, the damage becomes more localized, requiring a greater number of resources and time to restore a fewer number of customers. Smaller blocks of customers are restored next, followed by those customers with damage to their individual service drops.

If you are still without service at this point in the process, this may indicate a separate problem at your home requiring an electrician to repair.  When restoration is complete in an area, Unitil crews will investigate individual service issues reported by customers after the majority of issues have been cleared.

Throughout an interruption, we provide regular updates of our progress online, to the media and through our toll-free number,  888-301-7700 800-852-3339 (Capital-area NH) and 800-582-7276 (Seacoast NH). Your cooperation and caution during a power outage will ensure a safe and speedy return of electric service.


Watch a short animation on how we restore your electric service.

Do you rely on medical life support at home? Be prepared for an outage.

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