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Please call

888-301-7700

View all contact numbers here.

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-542-3547

View all contact numbers here.

Please call

888-301-7700

View all contact numbers here.

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-900-4460

View all contact numbers here.

Please call

866-933-3821

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Please call

800-852-3339

View all contact numbers here.

Please call

800-582-7276

View all contact numbers here.

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-900-4115

View all contact numbers here.

Please call

866-933-3820

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE APPROPRIATE EMERGENCY NUMBER BELOW FROM A SAFE LOCATION.

GAS EMERGENCIES

CUSTOMER SERVICE

What's New?

At Unitil, we’ve made our outage map larger and easier to read, and added more options for customization—so you can easily see outage info that applies to you. Specific changes include:

  • A collapsible interface for a larger map view (clicking the arrow on the upper-left corner of the outage info area, or gray sidebar, will hide the sidebar from view)
  • A drop-down menu provides outage info in customized views (by region or town) in a smaller space
  • “Heat maps,” which use color overlays to display the severity of outage activity, can be toggled “on” or “off”
  • Service territory outlines (note that if your town does not fall within these areas, you are served by another utility in the state)
  • An address search bar, so customers can view outage information for a precise location in our territory
  • Integrated social media feeds for tips and updates from Facebook and Twitter in one location

What hasn’t changed? You’ll still need to submit an outage report if you’re experiencing an outage, even if it looks like one has already been reported in your area.

 
 

Outage Map Quick Tips:

  • If you’re experiencing an outage, submit an outage report even if it looks like an outage has already been reported in your area.
  • When the map is zoomed out, dots representing larger outages may block or hide smaller outages, so be sure to zoom in to see ALL outages in a given area.
  • View Unitil’s social media updates by selecting “Facebook” or “Twitter” from the drop-down menu on the gray sidebar. You don’t need a Facebook or Twitter account to view the updates.
  • Refresh the webpage to see the most up-to-date system status. The page will automatically refresh every five minutes.
  • Double-click the map to zoom in.
  • By selecting “MA” or “NH” when there is an outage, the region will be shaded and you will see a bubble with outage details. The same thing happens if you click town names on the “NH” or “MA” tabs. 
 

 

Navigating the Outage Center Map:

  • The map on the left side of the page shows current outages.
  • Color-coded dots represent the number of customers affected by an outage. The bigger the dot, the more customers affected. NOTE: Click the  icon at the bottom of the sidebar to see the legend of dot sizes (what different dot color and sizes represent). 
  • Hover your cursor over a dot to view more details about a specific outage. A dialog bubble will pop up indicating the town affected, the approximate number of customers affected, and the estimated restoration time. (If crews haven’t yet determined how long the outage will take to repair, it will show as “assessing.”) 
  • Click the “x” in the upper-right corner of the dialog bubble to close the box.

 

 

  • To zoom and pan across the map:
    • Hold your mouse over the map. The cursor will look like a small hand. Click and drag the hand to move around on the map. If your mouse has a scroll wheel, you can use it zoom in and out. You can also use the arrows and + and – buttons in the upper-left corner of the map to pan and zoom.
  • To zoom to a specific location on the map, type an address into the search bar at the top of the map.
  • NOTE: When multiple outages appear on the map, zoom in to see all the outages affecting specific areas of a city or town. At a zoomed-out level, dots representing larger outages may block or hide smaller outages.

 

 

  • In the gray sidebar to the right of the map, you’ll find a drop-down menu where you can select “All Regions,” “MA,” (to show our Massachusetts territory) or “NH” (to show our New Hampshire territory).
    • ​When "All Regions" is selected, the table in the sidebar provides information on how many customers in each major service territory are affected. Click a region name in the table to see a detailed view of it on the map.
    • Selecting "MA" or "NH" will provide a more detailed view of that territory and the outage. Specific shaded regions or towns within the territory depict where an outage is occurring. The table in the sidebar lists towns and customers affected within that region. Click a town name to see a detailed view of that town’s outage on the map. 

 

 

  • The overall system status is illustrated in the pie chart at the top of the gray sidebar.
    • If there are no outages, the entire pie will be green, indicating full service.
    • Outages will be depicted with a slice of red.

 

 

TO REPORT AN OUTAGE:

  • NOTE: If the map shows that an outage has already been reported in your area, please submit your outage report anyway. The reported outage may not include your specific location.
  • Click the “Report an Electric Outage” button on the right side of the page, at the bottom of the gray sidebar.
  • Complete the online outage report form. Your name, phone number, and address are required, but providing an account number and additional information will help crews as they identify and respond to your issue.
  • Click “Submit.”
  • Your report may take up to 15 minutes to process and appear on the outage map. If your outage does not appear on the map immediately, do not re-submit your report. Look above the map to see when it was last updated. Refresh the page if needed.

 

  • Below the orange “Instructions” and “Report an Electric Outage” buttons, you’ll find several icons:
    •   Shows or hides the regional territory outlines
    •   Shows or hides outage markers (i.e., color-coded dots)
    •   Shows or hides outage “heat maps”
    •   Pinpoints your location the map
    •   Shows the legend (size of outage represented by different dot sizes and colors)
    •   Shows instructions on how to read the map

 

 

Our electric outage map provides real-time information on power interruptions.

Do you rely on medical life support at home? Be prepared for an outage.

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