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GAS EMERGENCIES

CUSTOMER SERVICE

Crews Working Overnight on Individual Service Issues, Isolated Pockets
November 1, 2011
Hampton, NH

Unitil has restored the majority of its customers across all service territories – as of 10:00 p.m. more than 99% have power.  Some individual service issues and isolated pockets of customer outages remain; these are the focus of crews working overnight until we achieve total restoration on Wednesday.

Unitil will close its system-wide Emergency Response Center (EOC) in Hampton, New Hampshire later this evening, but regional EOCs will remain open until every customer is restored.

At the peak of the storm approximately 70,000 of Unitil’s 103,000 electric customers system wide were reporting no power.  More than 300 crews from as far away as Michigan, Pennsylvania and Canada worked diligently to restore power to the majority of customers in under 72 hours. 

“We’re pleased the vast majority of our customers are back on, and we’re deeply grateful to our crews, employees, emergency responders, elected officials and even to those who used Twitter to communicate with us,” Unitil Director of Emergency Management Richard Francazio said. “Our crews will work through the night on all remaining customer outages before heading out to help neighboring utilities.”

As restoration continues, there will be areas where an individual service or small groups may be out after neighbors have been restored. If there are customers still without power who see service restored to their street or to their immediate neighbors, they should call Unitil customer service immediately. Some individual customer issues may require work from a private electrician before restoration can occur.

Again, we urge customers still experiencing outages to call the following toll-free numbers:

  • For the NH Seacoast Area: 1-800-582-7276
  • For the NH Capital Area: 1-800-852-3339
  • For Massachusetts: 1-888-301-7700    
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About Unitil Corporation

Unitil Corporation provides energy for life by safely and reliably delivering natural gas and electricity in New England. We are committed to the communities we serve and to developing people, business practices, and technologies that lead to the delivery of dependable, more efficient energy. Unitil Corporation is a public utility holding company with operations in Maine, New Hampshire and Massachusetts. Together, Unitil’s operating utilities serve approximately 104,300 electric customers and 79,900 natural gas customers. Other subsidiaries include Usource, Unitil’s non-regulated business segment. For more information about our people, technologies, and community involvement please visit www.unitil.com.

 


For more information please contact:
Alec O'Meara

Media Relations Manager
omeara@unitil.com
Tel: 603-773-6404
Mobile: 603-998-9095




 

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