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GAS EMERGENCIES

CUSTOMER SERVICE

Customers in and around Concord, NH at risk for hazardous icing levels
December 20, 2013
Hampton, NH

Unitil Corporation, (www.unitil.com), a provider of natural gas and electricity to customers in New England, is preparing for a possible ice event in its service territories, with customers in and around Concord at greatest risk for hazard level ice.

According to the most recent forecasts, 0.1-0.3 inches of ice accretion are possible throughout Unitil’s electric service territories in New Hampshire Saturday night and into Sunday, with isolated areas of .5 inches possible in the Concord region. While the most serious icing is expected to occur well north of Unitil’s service territory, these ice levels have the potential to damage tree limbs and  utility poles, meaning the possibility for electric outages exists for this event.

“A temperature change of less than a fraction of a degree can have a substantial impact on the overall level of icing in a storm,” Unitil Media Relations Manager Alec O’Meara said. “We must continue to monitor the forecast, and we will be prepared to escalate if necessary.”

Currently, Unitil has reached out to third party contractors and secured an 70 tree and bucket crews plus an additional 50 wires down and damage assessment support staff to provide assistance should the need arise and plans to open its regional emergency operations center in Concord, New Hampshire Sunday morning. Unitil staff will continue to closely monitor the forecast and will be prepared to escalate its response if warranted. 

Unitil will be communicating throughout the restoration through Public Service Announcements (PSAs), our website, our customer call center and through the media.  We also encourage customers to follow along with our storm updates via our Twitter feed (@Unitil), Facebook and will be providing real-time outage information online at http://www.unitil.com/map.  

We recommend our customers remain similarly prepared by checking and making an inventory of the following items:

  • Flashlights and fresh batteries
  • A battery-operated radio and clock
  • Bottled water, canned foods and a manual can opener
  • A list of important phone numbers and a car charger for cell phones if applicable
  • A first aid kit.

 

In the event of downed wires, assume all cables and wires that have fallen or dangling are energized and stay away.  Be sure to avoid wet ground or puddles near a downed lined because water conducts electricity.  In addition, keep away from all flooded and debris laden areas because they may be hiding downed lines.  Stay in a safe place and avoid driving in damaged areas so you don’t interfere with rescue and restoration efforts.

 

IMPORTANT NOTE FOR MEDIA: Unitil asks that when reporting outage information, outlets time stamp the information. Outage numbers change hourly and we wish to make sure the information customers receive is consistent and understandable. Re-Tweets and re-posting of old information without referencing a time can create confusion.


           

Customers experiencing outages should call the following toll-free numbers:

  • For the NH Seacoast Area: 1-800-582-7276
  • For the NH Capital Area: 1-800-852-3339
  • For Massachusetts: 1-888-301-7700

 

You can also report outages online at http://www.unitil.com/report-outage.

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About Unitil Corporation

Unitil Corporation provides energy for life by safely and reliably delivering natural gas and electricity in New England. We are committed to the communities we serve and to developing people, business practices, and technologies that lead to the delivery of dependable, more efficient energy. Unitil Corporation is a public utility holding company with operations in Maine, New Hampshire and Massachusetts. Together, Unitil’s operating utilities serve approximately 104,300 electric customers and 79,900 natural gas customers. Other subsidiaries include Usource, Unitil’s non-regulated business segment. For more information about our people, technologies, and community involvement please visit www.unitil.com.

 


For more information please contact:
Alec O'Meara

Media Relations Manager
omeara@unitil.com
Tel: 603-773-6404
Mobile: 603-998-9095




 

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