CONTACT US NOW 

Please choose your state.

MA
ME
NH
State: NA
CHOOSE ANOTHER STATE

Please choose a service.

Electric
Gas
State: NA
, NA
CHOOSE ANOTHER SERVICE

In which region is your service?

Capital
Seacoast
State: NA
, Gas
CHOOSE ANOTHER SERVICE
CHOOSE ANOTHER STATE

Is this a gas emergency?

Yes
No
State: NA
, NA
, NA
BACK

Please call

888-301-7700

View all contact numbers here.

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-542-3547

View all contact numbers here.

Please call

888-301-7700

View all contact numbers here.

State: NA
, NA
, NA
BACK

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-900-4460

View all contact numbers here.

Please call

866-933-3821

View all contact numbers here.

State: NA
, NA
, NA
BACK

Please call

800-852-3339

View all contact numbers here.

Please call

800-582-7276

View all contact numbers here.

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-900-4115

View all contact numbers here.

Please call

866-933-3820

View all contact numbers here.

State: NA
, NA
, NA
BACK

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE APPROPRIATE EMERGENCY NUMBER BELOW FROM A SAFE LOCATION.

GAS EMERGENCIES

CUSTOMER SERVICE

No estimates on restoration time are expected until damage assessment phase is complete
October 30, 2011
Hampton, NH

 

With the peak hours of the storm now having passed, damage assessors have begun the next phase of restoration, with a major push planned to assess damage and restore power where currently possible.

Local media outlets are reporting as many as 2.5 million throughout the region without power following last night’s historic storm. Snow totals ranged from 5-7 inches on the seacoast of New Hampshire, 12-15 inches in central New Hampshire and up to 20 inches in north central Massachusetts. 

As of 9 a.m. an estimated 63,611 of Unitil’s 103,000 electric customers system wide are reporting no power, down from an overnight peak of 70,000. Of those customers, 23,749 of Unitil’s 28,000 customers in Massachusetts are without power and 39,862 of Unitil’s 75,000 customers in New Hampshire are without power.

Approximately 300 crews, some from as far away as Michigan, Pennsylvania and Canada have been secured to assist with what is expected to be a multi-day restoration effort for the areas hit hardest by the storm, such as north central Massachusetts and the New Hampshireseacoast area. The crews provide specialized work and include line, tree, digger, damage assessment and wires down teams. Crews worked overnight on public safety issues in coordination with municipal emergency responders, while restoring power where possible.

No estimates on restoration time are expected until the damage assessment phase of the effort is complete. The damage assessment phase is a critical part of the restoration process. 

“The region has been struck with a major weather event and it is important to stress patience while the damage assessment is ongoing.” Unitil Emergency Management Director Rich Francazio said. “Once damage assessment is complete, we will have a clear picture of how long it will take to restore power.” 

Customers experiencing outages should call the following toll-free numbers:

  • For the NH Seacoast Area: 1-800-582-7276
  • For the NH Capital Area: 1-800-852-3339
  • For Massachusetts: 1-888-301-7700

Downed wires continue to remain a chief hazard due to the unique conditions caused by this storm.  Avoid wet ground or puddles near a downed lined because water conducts electricity.  In addition, keep away from all flooded and debris laden areas because they may be hiding downed lines.

Share this

About Unitil Corporation

Unitil Corporation provides energy for life by safely and reliably delivering natural gas and electricity in New England. We are committed to the communities we serve and to developing people, business practices, and technologies that lead to the delivery of dependable, more efficient energy. Unitil Corporation is a public utility holding company with operations in Maine, New Hampshire and Massachusetts. Together, Unitil’s operating utilities serve approximately 104,300 electric customers and 79,900 natural gas customers. Other subsidiaries include Usource, Unitil’s non-regulated business segment. For more information about our people, technologies, and community involvement please visit www.unitil.com.

 


For more information please contact:
Alec O'Meara

Media Relations Manager
OMeara@unitil.com
Phone: 603-773-6404

Outage Animation

Outage Center updates

Stay Informed

Other ways to stay informed:

Unitil on Facebook  Unitil's official Twitter feed  Unitil's YouTube channel
Unitil on LinkedInUnitil's photostream on FlickrUnitil's RSS feed