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CUSTOMER SERVICE

Restoration on track for majority of customers to be restored this evening
November 1, 2011
Hampton, NH

 

Unitil continues to make significant progress with its restoration efforts, with approximately 97 percent of customers system-wide with power.  We are still on track to have the remaining customers back on by this evening, with some individual service issues and isolated pockets of customer outages into Wednesday possible. Crews will continue to work through the evening, and into the morning hours if necessary, until power is restored to all customers.

As of 5:00 p.m. an estimated 2,990 of Unitil’s 103,000 electric customers system wide are reporting no power, down from a peak of approximately 70,000, which occurred overnight Saturday and into Sunday. Of those customers, 1,851 of Unitil’s 28,000 customers in Massachusetts are without power, down from a peak of roughly 24,000 customers; and 1,138 of Unitil’s 75,000 customers in New Hampshire are without power, down from a peak of approximately 46,000.

“We’re encouraged by the progress made today toward total restoration,” said Unitil Media Relations Manager Alec O’Meara.  “Our crews are tackling the diminishing number of trouble spots, and we’ll continue to provide timely updates on progress throughout the day and evening hours.”

As restoration continues, there will be areas where an individual service or small groups may be out after neighbors have been restored. If there are customers still without power who see service restored to their street or to their immediate neighbors, they should call Unitil customer service immediately. Some individual customer issues may require work from a private electrician before restoration can occur.

Again, we urge customers still experiencing outages to call the following toll-free numbers:

  • For the NH Seacoast Area: 1-800-582-7276
  • For the NH Capital Area: 1-800-852-3339
  • For Massachusetts: 1-888-301-7700     

An improperly installed or positioned generator can cause exhaust, containing deadly carbon monoxide, to accumulate in your dwelling. Gas appliances that are not getting a sufficient supply of air can release carbon monoxide, a dangerous gas. Watch for things like yellow flames, flickering flames or soot that might indicate an appliance with a problem. Installing a carbon monoxide detector can help detect this odorless and colorless gas before it becomes a dangerous concern.

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About Unitil Corporation

Unitil Corporation provides energy for life by safely and reliably delivering natural gas and electricity in New England. We are committed to the communities we serve and to developing people, business practices, and technologies that lead to the delivery of dependable, more efficient energy. Unitil Corporation is a public utility holding company with operations in Maine, New Hampshire and Massachusetts. Together, Unitil’s operating utilities serve approximately 104,300 electric customers and 79,900 natural gas customers. Other subsidiaries include Usource, Unitil’s non-regulated business segment. For more information about our people, technologies, and community involvement please visit www.unitil.com.

 


For more information please contact:
Alec O'Meara

Media Relations Manager
OMeara@unitil.com
Phone: 603-773-6404

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