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CUSTOMER SERVICE

Isolated outage restorations will continue until complete
March 15, 2017
Hampton, NH

Unitil Corporation, (www.unitil.com), a provider of natural gas and electricity to customers in New England, continues to restore power to customers in the N.H. Seacoast Region.

As of 5:00 p.m., approximately 275 customers are without power, down from a peak of approximately 19,000 late Tuesday afternoon. The remaining customers without power are in small pockets throughout the Seacoast region, and crews will continue with restoration efforts until customers have their power restored.

A majority of customers impacted by this storm were on the Seacoast in the Hampton Beach area, which was resolved after crews built a new line across the region’s salt marshes.

Customers who are still without power, particularly if nearby homes have power restored, should call customer service or use their mobile device to report an outage.

“With the snow totals and heavy winds, we saw during yesterday’s storm, small, single service outages are common,” said O’Meara. “Never assume someone else has reported an outage impacting your home – information we receive from customers are helpful as we schedule our restoration response.”

Unitil will be communicating throughout the event through Public Service Announcements (PSAs), our website, our customer call center and through the media.  We also encourage customers to follow along with our storm updates via Facebook, our Twitter feed (@Unitil) and we will be providing real-time outage information online at http://unitil.com/map.

 

           

IMPORTANT NOTE FOR MEDIA: Unitil asks that when reporting outage information, outlets time stamp the information. Outage numbers change hourly and we wish to make sure the information customers receive is consistent and understandable. Re-Tweets and re-posting of old information without referencing a time can create confusion.


           

 

Customers experiencing outages should call the following toll-free numbers:

  • For the NH Seacoast Area: 1-800-582-7276
  • For the NH Capital Area: 1-800-852-3339
  • For Massachusetts: 1-888-301-7700

 

You can also report outages online at http://unitil.com/report-outage.

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About Unitil Corporation

Unitil Corporation provides energy for life by safely and reliably delivering natural gas and electricity in New England. We are committed to the communities we serve and to developing people, business practices, and technologies that lead to the delivery of dependable, more efficient energy. Unitil Corporation is a public utility holding company with operations in Maine, New Hampshire and Massachusetts. Together, Unitil’s operating utilities serve approximately 104,300 electric customers and 79,900 natural gas customers. Other subsidiaries include Usource, Unitil’s non-regulated business segment. For more information about our people, technologies, and community involvement please visit www.unitil.com.

 


For more information please contact:
Alec O'Meara

Media Relations Manager
OMeara@unitil.com
Phone: 603-773-6404

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