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CUSTOMER SERVICE

Isolated outage restorations will continue until complete
April 1, 2017
Hampton, NH

Unitil Corporation, (www.unitil.com), a provider of natural gas and electricity to customers in New England, has restored power to the majority of customers in the New Hampshire and Massachusetts impacted by the April Fool’s nor’easter.

As of 12:00 p.m., approximately 154 customers are without power, down from a peak of approximately 7,400 early Saturday morning. The remaining customers without power are in small pockets throughout the Seacoast, Concord, NH, and North Central MA regions, and crews will continue with restoration efforts until all customers have their power restored.

Customers who are still without power, particularly if nearby homes have power restored, should call customer service or use their mobile device to report an outage.

With the heavy, wet snow we saw overnight and this morning, weighing down tree limbs and power lines, small, single-service outages are common. Never assume someone else has reported an outage impacting your home, especially if you see power restored to your neighbors. You may have an issue exclusive to your home so be sure to report it.

Unitil Media Relations Manager, Alec O’Meara

 

In the event of downed wires, assume all cables and wires that have fallen or dangling are energized and stay away. Be sure to avoid wet ground or puddles near a downed lined because water conducts electricity. In addition, keep away from all flooded and debris-laden areas because they may be hiding downed lines. 

Unitil will be communicating throughout the event through Public Service Announcements (PSAs), our website, our customer call center and through the media. We also encourage customers to follow along with our storm updates via Facebook, our Twitter feed (@Unitil) and we will be providing real-time outage information online at www.unitil.com/map
           

IMPORTANT NOTE FOR MEDIA: Unitil asks that when reporting outage information, outlets time stamp the information. Outage numbers change hourly and we wish to make sure the information customers receive is consistent and understandable. Re-Tweets and re-posting of old information without referencing a time can create confusion. 

 

Customers experiencing outages should call the following toll-free numbers:

You can also report outages online at www.unitil.com/report-outage.

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About Unitil Corporation

Unitil Corporation provides energy for life by safely and reliably delivering natural gas and electricity in New England. We are committed to the communities we serve and to developing people, business practices, and technologies that lead to the delivery of dependable, more efficient energy. Unitil Corporation is a public utility holding company with operations in Maine, New Hampshire and Massachusetts. Together, Unitil’s operating utilities serve approximately 104,300 electric customers and 79,900 natural gas customers. Other subsidiaries include Usource, Unitil’s non-regulated business segment. For more information about our people, technologies, and community involvement please visit www.unitil.com.

 


For more information please contact:
Alec O'Meara

Media Relations Manager
OMeara@unitil.com
Phone: 603-773-6404

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