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GAS EMERGENCIES

CUSTOMER SERVICE

Single service issues may go into the afternoon hours
March 3, 2017
Hampton, NH

Unitil Corporation, (www.unitil.com), a provider of natural gas and electricity to customers in New England, expects to be down to single service issues by midday today.

As of 5:30 AM, approximately 220 customers are without power, down from a peak of 29,000. Unitil completed its restoration in New Hampshire last night.

A compliment of approximately 50 crews, comprised of bucket, tree and wires down personnel, worked to restore power through the storm on Thursday and continued through the night as part of the restoration effort. Unitil expects to have the majority of the remaining customers on by noon today, though some single service issues may extend into the afternoon.

“Our crews worked aggressively overnight to restore a majority of the remaining outages,” Unitil Media Relations Manager Alec O’Meara said. “With fresh crews this morning we will address the single service issues that still remain until we have all customers back on.”

As restoration is ongoing, customers are urged to call into customer service or to report if they remain without power, especially if they see others in their street or neighborhood get restored.

Unitil will be communicating throughout the event through Public Service Announcements (PSAs), our website, our customer call center and through the media.  We also encourage customers to follow along with our storm updates via Facebook, our Twitter feed (@Unitil) and we will be providing real-time outage information online at www.unitil.com/map.

 

IMPORTANT NOTE FOR MEDIA: Unitil asks that when reporting outage information, outlets time stamp the information. Outage numbers change hourly and we wish to make sure the information customers receive is consistent and understandable. Re-Tweets and re-posting of old information without referencing a time can create confusion.          

Customers experiencing outages should call the following toll-free numbers:

  • For the NH Seacoast Area: 1-800-582-7276
  • For the NH Capital Area: 1-800-852-3339
  • For Massachusetts: 1-888-301-7700

You can also report outages online at http://www.unitil.com/report-outage.

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About Unitil Corporation

Unitil Corporation provides energy for life by safely and reliably delivering natural gas and electricity in New England. We are committed to the communities we serve and to developing people, business practices, and technologies that lead to the delivery of dependable, more efficient energy. Unitil Corporation is a public utility holding company with operations in Maine, New Hampshire and Massachusetts. Together, Unitil’s operating utilities serve approximately 104,300 electric customers and 79,900 natural gas customers. Other subsidiaries include Usource, Unitil’s non-regulated business segment. For more information about our people, technologies, and community involvement please visit www.unitil.com.

 


For more information please contact:
Alec O'Meara

Media Relations Manager
OMeara@unitil.com
Phone: 603-773-6404

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