CONTACT US NOW 

Please choose your state.

MA
ME
NH
State: NA
CHOOSE ANOTHER STATE

Please choose a service.

Electric
Gas
State: NA
, NA
CHOOSE ANOTHER SERVICE

In which region is your service?

Capital
Seacoast
State: NA
, Gas
CHOOSE ANOTHER SERVICE
CHOOSE ANOTHER STATE

Is this a gas emergency?

Yes
No
State: NA
, NA
, NA
BACK

Please call

888-301-7700

View all contact numbers here.

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-542-3547

View all contact numbers here.

Please call

888-301-7700

View all contact numbers here.

State: NA
, NA
, NA
BACK

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-900-4460

View all contact numbers here.

Please call

866-933-3821

View all contact numbers here.

State: NA
, NA
, NA
BACK

Please call

800-852-3339

View all contact numbers here.

Please call

800-582-7276

View all contact numbers here.

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-900-4115

View all contact numbers here.

Please call

866-933-3820

View all contact numbers here.

State: NA
, NA
, NA
BACK

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE APPROPRIATE EMERGENCY NUMBER BELOW FROM A SAFE LOCATION.

GAS EMERGENCIES

CUSTOMER SERVICE

Crews Actively Restoring Power Across Region
October 31, 2011
Hampton, NH

 

The majority of Unitil customers will have power by Tuesday evening with crews dispersed across the region with a singular goal in mind: total restoration. Given the scale of the event, however, some individual service issues as well as isolated pockets of customer outages may linger into Wednesday.

As of 1:00 p.m. an estimated 35,415 of Unitil’s 103,000 electric customers system wide are reporting no power, down from an overnight peak of 70,000. Of those customers, 18,684 of Unitil’s 28,000 customers in Massachusetts are without power and 16,731 of Unitil’s 75,000 customers inNew Hampshire are without power.

“Momentum is now on our side in this complex restoration effort,” Unitil Media Relations Manager Alec O’Meara said. “Our crews are actively attacking the remaining problem areas across the region, and we fully expect the majority of our customers to have power by the end of the day Tuesday with single services and isolated out pockets trickling into Wednesday.”

Restoration Priorities

Like all power companies, Unitil employs a restoration strategy that starts by monitoring information from remote equipment, customer calls and reports, as well as physical inspection. These results are compiled and a strategy is developed, as quickly and safely as possible, to restore electrical service to affected areas. Key considerations are:

  • Transmission lines, which carry power from generator stations (where power is produced) to substations
  • Distribution substations, where high voltage from transmission lines is converted to the lower voltage used in distribution lines (the lines running down your street to your home)
  • Distribution (main) lines, the lines serving large numbers of customers that carry lower voltages that connect to your home
  • Service drops, where the distribution line connects to your house

Repairing transmission lines and distribution substations usually results in large numbers of customers being restored quickly. However, as restoration proceeds, the damage becomes more localized, requiring a greater number of resources and time to restore a decreasing number of customers.  

Approximately 300 crews, some from as far away as Michigan, Pennsylvania and Canada are participating in the restoration effort for the areas hit hardest by the storm. The crews provide specialized work and include line, tree, pole setting, damage assessment and wires down teams. Crews worked overnight on damage assessment, restoring power where possible.

Carbon Monoxide

Home appliances make our lives easier, but they must be properly installed and maintained to keep you and others in your dwellings safe. The same thinking extends to generators and other devices used during power outages. Gas appliances that are not getting a sufficient supply of air can release carbon monoxide, a dangerous gas. Watch for things like yellow flames, flickering flames or soot that might indicate an appliance with a problem. Installing a carbon monoxide detector can help detect this odorless and colorless gas before it becomes a dangerous concern.

Share this

About Unitil Corporation

Unitil Corporation provides energy for life by safely and reliably delivering natural gas and electricity in New England. We are committed to the communities we serve and to developing people, business practices, and technologies that lead to the delivery of dependable, more efficient energy. Unitil Corporation is a public utility holding company with operations in Maine, New Hampshire and Massachusetts. Together, Unitil’s operating utilities serve approximately 104,300 electric customers and 79,900 natural gas customers. Other subsidiaries include Usource, Unitil’s non-regulated business segment. For more information about our people, technologies, and community involvement please visit www.unitil.com.

 


For more information please contact:
Alec O'Meara

Media Relations Manager
OMeara@unitil.com
Phone: 603-773-6404

Outage Animation

Outage Center updates

Stay Informed

Other ways to stay informed:

Unitil on Facebook  Unitil's official Twitter feed  Unitil's YouTube channel
Unitil on LinkedInUnitil's photostream on FlickrUnitil's RSS feed