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GAS EMERGENCIES

CUSTOMER SERVICE

Majority of customers to be restored by Monday, July 25
July 23, 2016
Hampton, NH

Unitil, (www.unitil.com), a provider of natural gas and electricity to customers in New England, is responding to extensive outage calls in the wake of a line of severe thunderstorms.

According to the reports in the wake of the storms, strong wind gusts and a high volume of lightning strikes occurred during the event, causing a high volume of outages. At peak approximately 12,500 customers were impacted. As of 10:30 p.m., approximately 8,300 customers were without power, with a vast majority (all but 200) in New Hampshire.

Unitil has secured an additional 60 crews to assist with the restoration. While damage assessment is ongoing, Unitil is currently estimating that a majority of customers will be restored by Monday morning.

“Crews will continue to work overnight on public safety concerns with first responders and will be restoring power where possible.” Unitil Media Relations Manager Alec O’Meara said. “We ask for our customers’ patience while we work to restore power in the wake of this severe storm.”        

In the event of downed wires, assume all cables and wires that have fallen or dangling are energized and stay away.  Be sure to avoid wet ground or puddles near a downed lined because water conducts electricity.  In addition, keep away from all flooded and debris laden areas because they may be hiding downed lines.  Stay in a safe place and avoid driving in damaged areas so you don’t interfere with rescue and restoration efforts.

 

 

IMPORTANT NOTE FOR MEDIA: Unitil asks that when reporting outage information, outlets time stamp the information. Outage numbers change hourly and we wish to make sure the information customers receive is consistent and understandable. Re-Tweets and re-posting of old information without referencing a time can create confusion.

 

          

Customers experiencing outages should call the following toll-free numbers:

  • For the NH Seacoast Area: 1-800-582-7276
  • For the NH Capital Area: 1-800-852-3339
  • For Massachusetts: 1-888-301-7700

 

You can also report outages online at www.unitil.com/report-outage

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About Unitil Corporation

Unitil Corporation provides energy for life by safely and reliably delivering natural gas and electricity in New England. We are committed to the communities we serve and to developing people, business practices, and technologies that lead to the delivery of dependable, more efficient energy. Unitil Corporation is a public utility holding company with operations in Maine, New Hampshire and Massachusetts. Together, Unitil’s operating utilities serve approximately 104,300 electric customers and 79,900 natural gas customers. Other subsidiaries include Usource, Unitil’s non-regulated business segment. For more information about our people, technologies, and community involvement please visit www.unitil.com.

 


For more information please contact:
Alec O'Meara

Media Relations Manager
omeara@unitil.com
Tel: 603-773-6404
Mobile: 603-998-9095




 

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