CONTACT US NOW 

Please choose your state.

MA
ME
NH
State: NA
CHOOSE ANOTHER STATE

Please choose a service.

Electric
Gas
State: NA
, NA
CHOOSE ANOTHER SERVICE

In which region is your service?

Capital
Seacoast
State: NA
, Gas
CHOOSE ANOTHER SERVICE
CHOOSE ANOTHER STATE

Is this a gas emergency?

Yes
No
State: NA
, NA
, NA
BACK

Please call

888-301-7700

View all contact numbers here.

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-542-3547

View all contact numbers here.

Please call

888-301-7700

View all contact numbers here.

State: NA
, NA
, NA
BACK

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-900-4460

View all contact numbers here.

Please call

866-933-3821

View all contact numbers here.

State: NA
, NA
, NA
BACK

Please call

800-852-3339

View all contact numbers here.

Please call

800-582-7276

View all contact numbers here.

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-900-4115

View all contact numbers here.

Please call

866-933-3820

View all contact numbers here.

State: NA
, NA
, NA
BACK

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE APPROPRIATE EMERGENCY NUMBER BELOW FROM A SAFE LOCATION.

GAS EMERGENCIES

CUSTOMER SERVICE

Gas Service Definitions

 
Delivery Charges

Customer Charge: The fixed monthly charge that recovers the cost of meter reading, equipment, maintenance, and customer services.  The Customer Charge does not change when your usage of natural gas increases or decreases.

Distribution Charge: The cost of delivering natural gas through Unitil’s pipes to your home or business.  It includes our operating and maintenance costs, investment in the pipe and other equipment to meet your needs.  The Revenue Decoupling Adjustment Factor is included in the Distribution Charge.

Distribution Adjustment Charge: This charge recovers other operating and maintenance costs not reflected in the distribution charge including certain environmental costs, costs of low income programs, energy efficiency programs, and other costs or credits.  This charge is the sum of the Energy Efficiency Charge, Remediation Adjustment Clause Factor, Balancing Penalty Credit Factor, Interruptible Transportation Margin Credit, Pension/PBOP Adjustment Factor, Residential Assistance Adjustment Factor, Attorney General Consultant Expense Factor, Gas System Enhancement Adjustment Factor, and Gas System Enhancement Reconciliation Adjustment Factor.

 

Supplier Charges

Default Service Charge: This charge recovers the cost of acquiring gas for your use and having that gas shipped to Unitil’s gas distribution system.  The following components make up the Default Service Charge: Gas Adjustment Factor, LPLNP Costs rate, Dispatch, Acquisition, and FERC Proceeding Costs rate, Production Related Overhead rate, Gas Supplier Refunds rate, Supply Related Bad Debt Expense rate, and Inventory Finance Charge rate. All Unitil customers have the option to purchase natural gas from a competitive supplier.  If you do not choose another supplier, you will continue to receive your natural gas from Unitil’s Default Service. 

 

Additional Gas Service Definitions

Attorney General Consultant Expense Factor: This charge recovers expenses associated with consultants or experts retained by the Attorney General to assist with cases before the Massachusetts Department of Public Utilities Commission.

Balancing Penalty Credit Factor:  This rate component provides a mechanism to credit customers with balancing penalty revenues received by the Company.

CCF:  Basic measurement of the gas you used.  Natural gas is measured by volume.  One CCF equals on hundred cubic feet of gas.

Discount Rate Adjustment:  A revenue discount given to residential assistance customers enrolled in the Company’s discounted rate (Rate RD-2 and RD-4).

Dispatch, Acquisition, and FERC Proceeding Costs rate:  This rate component recovers these costs associated with gas supply.

Energy Efficiency Charge: This charge provides funds to Unitil to provide energy efficiency programs to its customers.

Estimated Meter Reading:  If we are unable to read your meter, we will estimate your reading based on the history of usage at that service address.  Any necessary adjustments will be made after the next actual reading to insure you only pay for the energy you have used.

10% Farm Credit: Customers who qualify as person or corporations engaged in the business of agriculture or farming, as defined pursuant to section 1A of Chapter 128 of the General Laws, shall receive a credit of ten percent from the otherwise applicable rates. The credit shall be based on full Delivery Service rates plus Default Service Charges, if applicable. The credit will be recalculated as required to maintain the ten percent discount from these rates as in effect from time to time.

Gas Adjustment Factor:  This factor recovers the cost of purchased gas including commodity, demand and transportation charges.

Gas Supplier Refunds rate:  This rate provides a mechanism to credit customers refunds received by Unitil from suppliers of gas.

Gas System Enhancement Adjustment Factor:  This factor recovers costs associated with the replacement or improvement of existing natural gas distribution infrastructure to improve public safety or infrastructure reliability.

Gas System Enhancement Reconciliation Adjustment Factor:  This factor recovers the difference in the costs collected and the revenues billed under the Gas System Enhancement Adjustment Factor.

Interruptible Transportation Margin Credit: This rate component provide a mechanism to credit customers with profits on non-firm transportation, less any margin sharing allowed by the Department of Public Utilities.

Inventory Finance Charge rate:  This rate component recovers the finance costs of gas in inventory.

LPLNG Costs rate (local propane and liquefied natural gas):  This rate component recovers the local production capacity and storage costs. 

Maximum Daily Demand therms (MDD):  The therm demand delivered to the Customer during the gas day of maximum use.

Pension/PBOP Adjustment Factor: This charge recovers costs associated with pension and post-retirement benefits other than pensions (“PBOP”).  This factor is adjusted annually to recover pension and PBOP costs and to reconcile these expense amounts included in the Company’s distribution rates with the total expenses.

Production Related Overhead rate: This rate component includes production related overhead costs.

Remediation Adjustment Clause Factor: This charge recovers certain environmental response costs.

Residential Assistance Adjustment Factor:  This charge recovers the revenue discount given to residential assistance customers enrolled in the Company’s discounted rate (Rate RD-2 and RD-4), incremental costs directly related to the Company’s approved Arrearage Management Program, and includes any payments, for hardship protected accounts, made by Customers towards the amortized balance.

Revenue Decoupling Adjustment Factor: This rate component provides a mechanism to adjust rates for distribution service in order to reconcile actual distribution revenue per customer with the approved distribution target revenue per customer.

Supply Related Bad Debt Expense rate:  This rate component recovers the costs associated with uncollected gas costs.

Sales Tax:  A state tax of 6.25% applied to your charges for gas.  The tax is collected by the Company and remitted to the state.  Sales of gas for residential purposes are exempt.  Sales of utilities are also exempt when sold to businesses with five or fewer employees and gross income of less than $1 million, or to manufacturing facilities that use at least 75 percent of their energy in manufacturing or heating the manufacturing facility.

Therm:  Basic measurement of the heat content of the gas you used.  The therm factor converts the volume of gas used from Ccf to therms.  One therm equals 100,000 BTUs (British Thermal Units).  

Terms of Payment
The charges for service are net, billed monthly and payable upon presentation of the bill.  For business customers, interest charges will be added from the date of the original bill if current charges for electricity are not paid and received by the Company or its agents within twenty-five (25) days.  Interest charges shall be calculated at an annual rate of interest which is the equivalent of the rate paid on two-year United States Treasury notes for the preceding 12 months ending December 31 of any year, plus 10 percent, i.e. 1000 basis points, in accordance with 220 CMR 26.00.  The monthly interest charge is also added to accounts until all arrears have been paid.

Typical Rate Change Dates:
May 1 and November 1 -
Distribution Charge, Distribution Adjustment Charge, Default Service Charge

Additional Information
If you have any questions about our charges, please contact our Customer Service Department by calling toll-free at 888-301-7700. Questions may also be addressed to the Massachusetts Department of Public Utilities (DPU) at 617-737-2836 or toll-free at 877-886-5066.

 

CCF: the basic measurement of the gas you used. Natural gas is measured by volume. One ccf equals one hundred cubic feet of gas.
 
Customer Charge: The costs of providing services such as metering, billing and account maintenance. These are fixed costs and are not affected by the amount of natural gas you use.
 
Default Service: the charge for natural gas that is supplied to you by Unitil if you do not choose another supplier. This charge includes the cost of interstate transportation and the purchase and storage of your natural gas.
 
Distribution Adjustment Charge: a charge that covers the cost of environmental conservation and industry restructuring programs.

Distribution Charge: The cost of delivering natural gas through our pipes to your home or business. It includes our investment in, and maintenance of, pipe and other equipment that makes gas delivery possible.

Energy Efficiency Rate Assessment: There is a EERA Rate Credit for Large Volume Customers that use more than 1,000,000 ccf per year.  These Large Volume Customers are excluded from paying the EMT natural gas assessment and from participating in any Trust programs per 2015 H.B. 1122 Sec. 3 (April 3, 2016).

Environmental Response Charge: The costs of environmental remediation programs.

Cost of Gas: The cost of the natural gas we supply to you, if you have not chosen another supplier. This charge includes the cost we pay for the gas, the cost of interstate transportation, and our cost of storing the gas.
 
Competitive Supplier Charge (for business customers): The charge for gas you purchased from a competitive supplier.

Low Income Discount Program (for residential customers only): Customers taking service under the Residential rate may be eligible to receive a 30% discount on delivery and gas supply rates. This discount will apply to all customers identified by the Maine State Housing Authority as eligible for LIHEAP. Once enrolled, customers will receive the discount for 12 consecutive months.
 
Targeted Area Build-out (“TAB”) Charge: Recovers cost to build out and extend the Company's delivery system to new customers located in a targeted area of Saco, Maine. The TAB Charge will be reflected in the Distribution Charge on the customer's bill.

Terms of Payment
Bills are rendered net and are due and payable upon presentation. A late charge of one percent (1%) per month or twelve percent (12%) per annum will be assessed on all balances that remain unpaid at the end of each billing period, said period to be no less than twenty-five (25) days from date of postmark. Customer may be billed on a bi-monthly basis.

Typical Rate Change Dates
Energy Efficiency Rate Assessment - May 1
Environmental Response Charge - May 1, November 1
Cost of Gas - May 1, November 1

Additional Information
If you have any questions about our charges, please contact our Customer Service Department by calling toll-free at
866-933-3821. Questions may also be addressed to the Maine Public Utilities Commission (MPUC) at 800-452-4699.
 
CCF: the basic measurement of the gas you used. Natural gas is measured by volume. One ccf equals one hundred cubic feet of gas.
 
Therm: the basic measurement of the heat content of the gas you used. We bill you on the number of therms of natural gas used. The therm factor converts the volume of gas used from ccf to therms. One therm equals 100,000 BTUs (British Thermal Units).
 
Customer Charge: The costs of providing services such as metering, billing and account maintenance. These are fixed costs and are not affected by the amount of natural gas you use.

Distribution Charge: The cost of delivering natural gas through our pipes to your home or business. It includes our investment in, and maintenance of, the pipe and other equipment that makes gas delivery possible.

Local Delivery Adjustment Charge: The costs of environmental, energy efficiency, and low income assistance programs.

Cost of Gas: The cost of the natural gas we supply to you, if you have not chosen another supplier. This charge includes the cost we pay for the gas, the cost of interstate transportation, and our cost of storing the gas.

Competitive Supplier Charge: The charge for gas you purchased from a competitive supplier.
 
Terms of Payment
The charges for gas service are net, billed monthly and are due and payable upon receipt. A late payment charge at a rate determined by the NH PUC will be assessed from the date of the bill on balances not paid within thirty days. When bills are paid by remittance through the mail, the postmark on the envelope shall be the date of payment.

Typical Rate Change Dates
Distribution Adjustment - November 1
Gas Cost Adjustment - May 1 and November 1

Additional Information
If you have any questions about our charges, please contact our Customer Service Department by calling toll-free at
866-933-3820. Questions may also be addressed to the New Hampshire Public Utilities Commission (NH PUC) toll-free at 800-852-3793.
 

Electric Rate Definitions

Unitil does not have electric service in the state of Maine. 
Delivery Charges

Customer Charge: A monthly fixed charge that recovers the cost of meter reading, equipment, maintenance, and customer services. The Customer Charge does not change when your electric use increases or decreases.

 

Demand Charge (business customers only): The cost of providing distribution service to accommodate your largest electrical load.

Distribution ChargeThis charge recovers the cost of delivering electricity through Unitil's distribution system to your premises. These charges are the operating and maintenance costs and the investment made in the Company's distribution system.
For billing purposes, the Pension/PBOP Adjustment Factor, Energy Efficiency Reconciliation Factor, Net Metering Recovery Surcharge, Revenue Decoupling Adjustment Factor, , Attorney General Consultant Expense Factor, Long-Term Renewable Contract Adjustment, Residential Assistance Adjustment Factor, and Capital Cost Adjustment Factor are also included in the Distribution Charge.

Transition Charge: This charge recovers "deregulation" costs including stranded investments in generating plants and power contracts. The Basic Service Adjustment is also included in the Transition Charge.

Transmission Charge: This charge recovers the cost of transmitting bulk power over high voltage power lines from the generation source to Unitil's distribution system. The Transmission Charge is the sum of the Company's Internal Transmission Charge, Internal Transmission Service Cost Adjustment and External Transmission Charge. 

Energy Efficiency ChargeA state-mandated charge that provides funds to Unitil to provide energy efficiency programs for all customers.

Renewable Resource Charge: A state-mandated charge that provides funds to the State for research and development of environmentally-clean power sources such as solar, wind, biomass and hydro.

 
Supplier Service
 
Basic Service/Generation Charge: This charge recovers the cost of power purchased by Unitil for your use including related administrative costs and bad debt. This charge includes the Basic Service Costs Adder. All Unitil customers have the option to purchase electricity supply from competitive suppliers. If you do not choose another supplier, you will continue to receive your electricity supply from Unitil's Basic Service. Basic Service has two price options: a fixed price option and a monthly variable price. 

Energy Charge: The electricity supply charge established by your competitive spuplier or municipality.

 
 
More Electric Service Definitions

Attorney General Consultant Expense Factor: This charge recovers expenses associated with consultants or experts retained by the Attorney General to assist with cases before the Massachusetts Department of Public Utilities Commission.

Basic Service Adjustment:  This rate component is used to credit or charge any over or under recovery of Basic Service costs on an annual basis.  The rate is added to the Transition Charge for billing and applies to all customers.

Basic Service Costs Adder:  This charge includes the cost of working capital associated with supply costs, bad debt costs (uncollected costs associated with electric supply) and administrative costs associated with power procurement and regulatory compliance.

Discount Rate Adjustment:  A revenue discount provided to low income residential customers under rate schedule RD-2.

Energy Efficiency Reconciliation Factor: This charge recovers additional funds to support expanded energy efficiency initiatives.

External Transmission Charge:  The charge recovers the cost of delivering electricity from the generation company across the inter-state high voltage transmission system to the utility’s local system.  

10% Farm Credit: Customers who qualify as persons or corporations engaged in the business of agriculture or farming, as defined pursuant to section 1A of Chapter 128 of the General Laws, shall receive a credit of ten percent from the otherwise applicable rates.  The credit shall be based on full delivery service rates plus the Basic Service rate, if applicable.  The credit will be recalculated as required to maintain the ten percent discount from these rates as in effect from time to time.

Internal Transmission Charge:  This charge recovers operating and maintenance costs and investment in the Company’s local transmission system (e.g. poles, wires). 

Internal Transmission Service Cost Adjustment:  This rate component is used to adjust on an annual basis internal transmission costs and to reconcile prior year costs and revenues.

kWh (Energy):  The electricity you use is measured in units called kilowatt-hours (kWh).  One kWh equals the amount of electricity needed to light a 100-watt bulb for 10 hours.

Long-Term Renewable Contract Adjustment:This charge recovers costs associated with long term renewable contracts entered into to satisfy the requirements of the Green Communities Act.

Meter Constant:  Due to their design, some meters record a fraction of the total usage.  The meter constant is the number that is multiplied by the reading on those meters to obtain the actual total usage.

Net Metering Recovery Surcharge:  This charge recovers net metering credits applied to customers with excess generation from on-site generation facilities (i.e. agricultural, gas, solar, or wind facilities), and the distribution portion of revenue displaced by such generation. 

Off Peak:  A period of time as designated in the Company’s tariff when the need or demand for electricity on the Company’s system is low, such as late evenings and holidays.

On Peak:  A period of time as designated in the Company’s tariff when the need or demand for electricity on the Company’s system is high, normally during the day, Monday through Friday, excluding holidays.

Pension/PBOP Adjustment Factor:  This charge recovers costs associated with pension and post-retirement benefits other than pensions (“PBOP”).  This factor is adjusted annually to recover pension and PBOP costs and to reconcile these expense amounts included in the Company’s distribution rates with the total expenses.

Revenue Decoupling Adjustment Factor:  This rate component provides a mechanism to adjust rates for distribution service in order to reconcile actual distribution revenue with the approved distribution target revenue.  

Residential Assistance Adjustment Factor: This rate component recovers the revenue discount given to residential assistance customers enrolled in the Company’s discounted rate (Rate RD-2), incremental costs directly related to the Company’s approved Arrearage Management Program, and includes any payments, for hardship protected accounts, made by Customers towards the amortized balance.

Capital Cost Adjustment:  This rate component recovers cost associated with utility plant additions recorded by the Company since December 31, 2014.  

Sales Tax:  A state tax of 6.25% applied to your charges for electricity.  The tax is collected by the Company and remitted to the state.  Sales of electricity for residential purposes are exempt.  Sales of utilities are also exempt when sold to businesses with five or fewer employees and gross income of less than $1 million, or to manufacturing facilities that use at least 75 percent of their energy in manufacturing or heating the manufacturing facility.

Terms of Payment: The charges for service are net, billed monthly and payable upon presentation of the bill.  For business customers, interest charges will be added from the date of the original bill if current charges for electricity are not paid and received by the Company or its agents within twenty-five (25) days.  Interest charges shall be calculated at an annual rate of interest which is the equivalent of the rate paid on two-year United States Treasury notes for the preceding 12 months ending December 31 of any year, plus 10 percent, i.e. 1000 basis points, in accordance with 220 CMR 26.00.  The monthly interest charge is also added to accounts until all arrears have been paid.

Typical Rate Change Dates

  • January 1 – Distribution Charge, Transition Charge, Transmission Charge, Energy Efficiency Charge
  • June 1 and December 1 – Basic Service Charges (fixed)
  • Monthly – Basic Service Charges (variable)


Additional Information
If you have any questions about our charges, please contact our Customer Service Department by calling toll-free at 888-301-7700. Questions may also be addressed to the Massachusetts Department of Public Utilities (DPU) at 617-737-2836 or toll-free at 877-886-5066.

 
Customer Charge: A monthly fixed charge that recovers the cost of metering, meter reading and preparing and mailing your bill. The Customer Charge does not change when your electric use increases or decreases.

Delivery Charge: This charge covers the costs of delivering electricity to you, including transmission costs and costs of providing and maintaining an electric system (poles, wires, transformers and substations) which is capable of serving your needs.
 
Due Date: your payment is due 25 days following the date postmarked on the bill. For residential customers, amounts not paid prior to the due date will be subject to a late charge of 1% per month on the unpaid balance (equivalent to a 12% annual rate). For non-residential customers, amounts not paid prior to the due date will be subject to a late charge of 1.5% per month on the unpaid balance (equivalent to an 18% annual rate).
 
Demand Charge (for Business customers only): The charge that recovers certain costs which vary with the demand for, or the rate at which, general service customers consume electricity. Electric demand is expressed in kilowatts (kW) or in kilovoltamperes (kVA).
 
kWh: the electricity you use is measured in units called Kilowatt-hours (kWh). One kWh equals the amount of electricity needed to light a 100-watt light bulb for 10 hours.
 
Meter Constant: the number by which the reading on certain meters must be multiplied to obtain the total usage.
 
System Benefits Charge: The charge that covers the costs associated with the statewide low-income electric assistance program and energy efficiency programs provided by the Company.

Electricity Consumption Tax: A state-mandated tax on energy consumption which is collected by all electric utilities on behalf of the State.

Stranded Cost Charge: This charge covers the costs associated with purchased power contract obligations that existed prior to restructuring.

Energy Service Charge: This charge covers the cost of power supplied to you by Unitil. This service is available to customers that return to Unitil for their energy supply after receiving energy supply service from a Competitive Supplier.
 
Terms of Payment: The charges for service under these rates are net, billed monthly and due in 25 days following the date postmarked on the bill. Amounts not paid prior to the due date shall be subject to a late payment charge of one percent (1%) per month on the unpaid balance.
 
Typical Rate Change Dates
  • Delivery Charge - August 1
  • Stranded Cost Charge - August 1
  • Fixed Energy Service Charge - June 1 and December 1
  • Variable Energy Service Charge - Monthly
 
Additional Information
If you have any questions about our rates, please contact our Customer Service Department on-line or by calling toll-free at 800-582-7276 (Seacoast region) or 800-852-3339 (Capital region). Complete copies of the rate schedules, including all terms and conditions, are available on request.

 

Manage Your Account

Login to manage your account online.

 login 

 

Outage Animation

Outage Center updates

Do you rely on medical life support at home? Be prepared for an outage.

Newsletter Signup

Newsletter Signup

Stay Informed

Other ways to stay informed:

Unitil on Facebook  Unitil's official Twitter feed  Unitil's YouTube channel
Unitil on LinkedInUnitil's photostream on FlickrUnitil's RSS feed