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Please call

888-301-7700

View all contact numbers here.

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-542-3547

View all contact numbers here.

Please call

888-301-7700

View all contact numbers here.

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-900-4460

View all contact numbers here.

Please call

866-933-3821

View all contact numbers here.

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Please call

800-852-3339

View all contact numbers here.

Please call

800-582-7276

View all contact numbers here.

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-900-4115

View all contact numbers here.

Please call

866-933-3820

View all contact numbers here.

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE APPROPRIATE EMERGENCY NUMBER BELOW FROM A SAFE LOCATION.

GAS EMERGENCIES

CUSTOMER SERVICE

MyUnitil Online Bill-pay

Pay your bill online by credit card (Visa or Mastercard only) or directly from your checking account on our secure website. You can also view the prior 24 months of your account history, manage your accounts and profile information and sign up for other features such as budget programs and direct debit options. Login to your account now.

 

UniPay (Direct Debit)

UniPay allows your payment to be automatically deducted from your checking account 25 days after the bill date noted on your bill. It's a convenient way to pay your bill every month, hassle-free and ensures your payment arrives on time.

Sign up for direct debit
 

 

Paperless Bills

We offer a free, secure and reliable electronic bill delivery and payment service with our partner, CheckFree. Customers can view and pay their monthly bill online with a simple click. Once enrolled, you will receive an electronic bill in addition to the one you currently receive in the mail. After you have paid your first bill online you will not receive a paper bill unless you request to do so

Sign up for E-bill

 

Phone Payments

With a quick, toll-free phone call, you can pay your bill using your credit card (Visa or Mastercard only) or via check using our automated call answering system. No waiting required!

 

Mailed Payments

We provide a return envelope in every mailed bill to make it easy to mail your payment back to our office by check or money order. Please make sure to allow enough time for return mail delivery and processing to avoid late fees.


 

To mail in your payment, please address it to:

Unitil
P.O. Box 981010
Boston, MA 02298-1010

 

Convenient Payment Centers

Through Western Union, we offer the convenience of walk-in utility bill payment at a number of store locations.  When you wish to make a payment, simply bring your monthly bill and your payment in cash or check to one of these locations and allow 1 to 3 business days for the payment to be posted to your account. The store's representative will process your payment, transmit it to our processing system and will provide you with a receipt validating your payment.

Please be aware that some locations may require a bill in order to make a payment or process a security deposit. Federal requirements limit the maximum payment amount at $2,500 per transaction. Use only authorized payment agents to facilitate timely payment posting!

List of approved payment locations

 

Many of our customers pay their bill directly to us or use a payment agent that we've authorized to collect customer payments. However, some customers have begun using bill payment services that do not have any arrangements with us to process payments. We cannot ensure that payments made through one of these unauthorized bill payment services will be forwarded to us in a timely manner or even ensure that payment will be forwarded at all.

To protect yourself and your utility service, be sure to follow these steps:

  • Use caution when making your payment through a third-party bill payment service that is not authorized by us.
  • Be sure to bring both portions (top and bottom) of your bill or provide your 14-digit Unitil account number.
  • The payment agent might charge a service fee for each transaction. Check your local phone directory and contact the payment agent for specifics. Most importantly, always keep your receipt.

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