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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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GAS EMERGENCIES

CUSTOMER SERVICE

Because electricity is now a two-way street, the billing process is more complex. On a day-to-day basis, your net meter will show whether you have needed additional electricity on top of your own generation; the number will increase based on how many more kilowatt hours you used. Or, if you have sent a surplus back to the grid, the number on the net meter will decrease. If your system matched your energy needs, the number will remain unchanged. Meanwhile, many installations have a second meter, separate from your utility meter, that shows how much energy your system generates. This is the best source to determine the actual amount of electricity produced.


Reading Your Meter

Your new meter will flash three separate numbers in succession, each followed by its own symbol: +W, -W, and NT. Here is what these three numbers are measuring:

 
1st Read (+W)

This figure is measuring the energy (in kWh) passing from our electric infrastructure through the meter into the home. This is not the total amount of energy your home is using, but only the amount you are drawing off the wires coming down your street.

2nd Read (-W)

This figure is measuring the amount of energy (in kWh) passing from your home back through the meter and onto Unitil’s infrastructure. It is important to note that this figure does not directly measure the amount of electricity generated by your facility. As your facility generates energy, y our home is drawing from that power before it reaches the meter. This reading is only measuring the surplus energy that leaves your home without being used.

3rd Read (NT)

The net, or difference, between the first two (+W and –W) readings. This is your net read, and is represented as a credit or charge on your next energy statement. NOTE: These readings are cumulative, meaning they do not reset to zero after each billing period. To measure a specific time frame, check the meter at the beginning and end of the time frame you want to check. Then, subtract the readings from the end of this period from the ones observed at the starting point to get an idea of your usage.

 

 

Requirements

The concept of net metering is changing the way poles and wires are used. Learn more about what is required by your state and local governments.

 

Applications

We encourage our electric customers to generate their own renewable energy in parallel with our existing electric system and install renewable energy systems on their property.

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