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888-301-7700

View all contact numbers here.

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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866-542-3547

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888-301-7700

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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866-900-4460

View all contact numbers here.

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866-933-3821

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Please call

800-852-3339

View all contact numbers here.

Please call

800-582-7276

View all contact numbers here.

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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866-900-4115

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Please call

866-933-3820

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE APPROPRIATE EMERGENCY NUMBER BELOW FROM A SAFE LOCATION.

GAS EMERGENCIES

CUSTOMER SERVICE

Where can I pay my bill in person?
Answer:

A number of payment locations are conveniently located throughout our MaineMassachusettsNew Hampshire service area.

Athol Hannaford Supermarket #8385, 150 New Athol Rd. Mon-Sun 8am-10pm
Attleboro Moon Mini Mart, 83 Pleasant St. Mon-Sun 6am-11pm
Attleboro Sun Market, 9 Union St. Mon-Sun 6am-7:30pm
Ayer Hannaford Supermarket #8010, 22 Fitchburg Rd. Mon-Sun 8am-9pm
Boston Sigma Smoke Shop, 76 Bennington St. Mon-Sun 7am-10pm
Boston Boston Check Cashers Cc313, 781 Tremont St. Mon-Sun 24HRS
Boston Winter Street Lottery, 31 Winter St. Mon-Sun 7am-8pm
Brighton Brighton Sunoco, 2022 Commonwealth Ave. Mon-Sat 6am-10pm Sun 7am-9pm
Brockton N And J Multiservices, 85 N Main St. Mon-Fri 8am-9pm Sun 8am-9pm
Brockton Bravo Supermarket, 1650 Main St. Mon-Sun 8am-10pm
Brockton Sam's Food Store, 390 Pleasant St. Mon-Sun 5am-12am
Buzzards Bay Sunoco Food Mart, 282 Main St. Mon-Sun 5am-9pm
Cambridge Ferros Foodtown, 336 Rindge Ave, Mon-Sat 8am-5pm
Cambridge Columbia Market, 151 Columbia St. Mon-Sun 7am-9pm
Chelsea E Z Telecom 3, 682 Broadway, Mon-Sun 9am-7pm
Chelsea Boston Check Cashers Cc309, 1 Park St. Mon-Sun 24HRS
Chelsea Todo Wireless, 351 Broadway Mon-Sun 9am-8pm
Chelsea Nieves Grocery, 891 Broadway Mon-Sun 7am-11pm
Chelsea Variedades Ada, 479 Broadway Mon-Sun 9am-7pm
Chesnut Hill Putterham Market, 189 Grove St. Mon-Sun 6am-9pm
Dorchester Bowdoin Food Corp, 217 Bowdoin St. Mon-Sun 8am-9pm
Dorchester Boston Check Cashers Cc301, 610 Blue Hill Ave. Mon-Sun 24HRS
Dorchester Boston Check Cashers Cc302, 508 Geneva Ave. Mon-Sun 24HRS
Dorchester Boston Check Cashers Cc303, 1284 Mass Ave. Mon-Sun 7am-11pm
Dorchester Boston Check Cashers Cc304, 588 Columbia Rd. Mon-Sun 24HRS
Dorchester Caribbean Market, 558 Washington St. Mon-Sun 7am-12am
Dracut Hannaford Supermarket #8192, 301 Pleasant St. Mon-Sun 8am-9pm
East Boston Ez Telecom, 132 Meridian St. Mon-Sun 8am-10pm
East Boston Boston Check Cashers Cc315,19 Macerick Sq. Mon-Sun 24HRS
East Boston Metro Services, 43 Bennington St.
East Boston East Boston Wireless, 247 Meridian St. Mon-Sun 9am-8pm
East Boston Aries Communication Inc., 3 Lewis Mall Mon-Sat 9am-8pm Sun 10am-7pm
East Boston Aries Media, 158 Meridian St.
East Bridgewater Richdale Liquor and Convenience, 685 N. Bedford St. Mon-Sun 7am-11pm
East Weymouth Ez Mart, 1166 Washington St. Mon-Sun 6am-10pm
Everett Samy's Convenience Store, 399 Ferry St. Mon-Sun 24HRS
Everett Viaje Travel Center Inc., 159 Main St. Mon-Sun 9am-8pm
Everett America Eagle Market, 427 Broadway Mon-Sun 7am-11pm
Everett Atlas Cable Services Inc., 493 Broadway Mon-Sun 10am-6pm
Fall River Fall River Mart, 338 Quarry St. Mon-Sun 6am-11pm
Fall River Sunset Variety, 508 Bowen St. Mon-Sat 9am-7pm Sun 9am-2pm
Fall River Xtra Mart, 1012 Bedford St. Mon-Sun 5am-11pm
Fall River Philadeli Enterprises, 167 Broadway Mon-Sun 6:30am-10pm
Fitchburg ABS Gas & Co, 115 Lunenburg St.
Fitchburg Twin City Market, 59 Whalon St. Mon-Sun 6am-9pm
Fitchburg Cashlink, 440 Mechanic St. Mon-Fri 10am-8pm, Mon-Sun 10am-8pm
This location does not accept money orders.
Fitchburg

Castleway Market, 432 Mechanic St. Mon-Sun 6am-10pm
This location does not accept money orders.

Framingham Food Mart Liquor, 46 Hollis St. Mon-Sun 8am-10pm
Framingham Daily Mart, 371 Hollis St. Mon-Sun 7am-11pm
Framingham Framingham Citgo, 22 Waverly St. Mon-Sat 6am-10pm Sun 7am-9pm
Framingham Framingham One Stop Market, 20 Irving St. Mon-Sun 6am-11pm
Framingham Makaris Market, 1 Hamilton St. Mon-Sun 6am-10pm
Framingham Doms Variety, 269 Hollis St. Mon-Sun 6am-9:30pm
Gardner Hannaford Supermarket #8019, 21 Timpany Blvd. Mon-Sun 8am-9pm
Haverhill Sam's Food Store, 93 Lafayette Sq. Mon-Sun 5am-11:30pm
Hyannis Cape News, 769 Lyannough Rd. Mon-Sun 6am-11:30pm
Hyannis Hyannis Food Mart, 18 Center St. Mon-Sun 6am-9pm
Lawrence H&A Tax Service, 473 Essex St. Mon-Sun 9am-10pm
Lawrence Duarte Multi Services, 195 Lawrence St. Mon-Sun 9am-7pm
Lawrence Papi Grocery Store, 205 S Union St.
Lawrence Selemias Service Center Inc., 429 Broadway Mon-Sun 9am-7pm
Lawrence D Noche Inc, 49 Essex St.
Lawrence Ray's Multiservice, 137 Lawrence St., Unit C Mon-Sun 9am-8pm
Lawrence Altamira Market, 88 Broadway Mon-Sun 8:30am-9:30pm
Lawrence Bmb Computers and Multiservice, 239 Broadway Mon-Sun 11am-7pm
Lawrence America's Food Basket, 69 Winthrop Ave. Mon-Sun 7am-9pm
Lawrence L&M Multiservice Corporation, 56 Berkeley St. Mon-Sun 10am-9pm
Lawrence Di Flow Super Service Station, 347 Lawrence St. Mon-Sun 8am-8pm
Lawrence Villa Sombrero Wine and Beer, 119 Jackson St. Mon-Sun 8am-10pm
Lawrence Union Supermarket #2, 473 Haverhill St. Mon-Sun 6am-10pm
Lawrence Union Supermarket #4, 309 Park St. Mon-Sun 7am-9pm
Leominster Hannaford Supermarket #8012, 927 Merriam Ave. Mon-Sun 8am-9pm
Leominster Hannaford Supermarket #8003, 118 Lancaster St. Mon-Sun 8am-9pm
Lowell Magic Wireless, 32 Branch St., Unit 1 Mon-Sat 10am-7pm
Lowell Mill City Convenience, 494 Westford St. Mon-Sun 6am-10pm
Lowell Mi Gente Market, 299 West 6th St. Mon-Sun 8am-6pm
Lowell Lico Wireless and General Services, 336 Westford St. Mon-Sat 10am-7pm
Lowell Rodriguez Multiservices, 165 B High St. Mon-Sun 6am-9pm
Lowell Speedy Check, 220 Appleton St. Mon-Sat 7am-8pm Sun 9am-6pm
Lunenburg Hannaford Supermarket #8388, 333 Mass Ave. Mon-Sun 8am-9pm
Lynn Family Corner Grocery, 624 Boston St. Mon-Sun 7:30am-10:30pm
Lynn Melchris Market, 74 Central Ave. Mon-Sun 8am-12am
Lynn Ns Market, 549 Boston St. Mon-Sun 6am-10pm
Lynn Sethy's Convenience Store, 522 Chesnut St. Mon-Sun 7:30am-9pm
Lynn Libreria Salvacion Cristiana, 8 Market Sq. Mon-Sun 10am-7pm
Lynn Caribbean Choice & Varieties, 95 Lynnway Mon-Sun 7am-10pm
Lynn Jmp Wireless, 381A Summer St. Mon-Fri 10am-7pm
Lynn Ultracliff Wireless, 306 Essex St. Mon-Sat 9:30am-7pm
Lynn Movil Wireless Boston, 881 Western Ave. Mon-Sun 10am-7pm
Lynn Bamosa Communications, 170 Union St. Mon-Fri 12pm-4:30pm Sat 10am-4pm
Lynn Amigos Market Inc., 355 Summer St.
Lynn Bonao Market, 328 Union St. Mon-Sun 7am-9pm
Malden Bellrock Market, 114 Main St. Mon-Sun 6am-9pm
Malden N & B Market, 325 Highland Ave. Mon-Sun 5:30am-10pm
Malden Manehor Inc., 273 Salem St. Mon-Sun 6am-9:15pm
Malden P&C Market and Cuisine, 35 Lebanon St. Mon-Sun 8am-10pm
Marlborough Marlboro Sunoco, 146 Maple St. Mon-Sat 6am-10pm Sun 7am-9pm
Mattapan America's Food Basket, 926 Cummins Hwy. Mon-Sun 6am-10pm
Medford Boston Check Cashers Cc316, 112 Medford St. Mon-Sun 24HRS
Methuen Carolina Convenience Store, 462 Prospect St. Mon-Sun 6am-10pm
Methuen Lj Market, 135 Lowell St. Mon-Sun 6am-8pm
Milford Unienvios MA, 151 Main St. Mon-Sun 9am-10:30pm
Norwood 7 Hens, 880 Washington St. Mon-Sun 6am-12am
Norwood Central Market, 1060 Washington St. Mon-Sat 7am-8pm
Norwood Central Market, 1199 Washington St. Mon-Sat 7am-8pm
Orleans Friend's Marketplace, 57 Main St. Mon-Sun 7am-8pm
Pittsfield Berkshire Scrubs, 792 Tyler St. Mon-Sat 9am-7pm Sun 11am-5pm
Randolph Butts & Bets, 1213 N Main St. Mon-Sat 9am-8pm Sun 9am-7pm
Randolph Brothers Supermarket, 300 N Main St. Mon-Sun 7am-9pm
Randolph Postal Center USA, 141 Memorial Pkwy. Mon-Fri 8am-8pm Sat 9am-6pm Sun 9am-2pm
Revere Olympia Market, 5 Atlantic Ave. Mon-Sun 7am-11pm
Revere Boston Check Cashers Cc318, 430 Beach St. Mon-Sun 24HRS
Revere Nation Tax Inc., 653 Broadway Unit 1C Mon-Sun 9am-8pm
Revere Bread and Basket, 535 Broadway Mon-Sun 6am-10pm
Revere Ramon's, 354A Broadway Mon-Sun 9am-8pm
Roslindale Boston Check Cashers Cc317, 666 American Legion Hwy. Mon-Sun 24HRS
Roslindale Village Market, 30 Corinth St. Mon-Sat 7am-10pm Sun 7am-3pm
Roxbury Mr. Gas Lukoil, 1600 Tremont St. Mon-Sun 6am-10pm
Roxbury Boston Check Cashers Cc307, 146 Dudley St. Mon-Sun 24HRS
Roxbury Boston Check Cashers Cc312, 366 Warren St. Mon-Sun 24HRS
Salem Bodega Food Shops, 147 North St. Mon-Sun 7am-12am
Salem La Loma Market, 30 Boston St. Mon-Sun 8am-10pm
Somerville True Love Caribbean Store, 366 Mystic Ave. Mon-Sun 9am-10pm
Somerville Tony's Foodland, 104 Broadway Mon-Sun 7am-10pm
Somerville Bobby's Place, 83B Broadway Mon-Sun 10am-8pm
South Weymouth Weymouth Food Mart, 1690 Main St. #10 Mon-Sun 6am-11pm
South Yarmouth A to Z Convenience, 1011 Route 27 Mon-Sun 7am-9pm
Springfield Food Zone Intl Supermarket, 355 Belmont Ave. Mon-Sun 7am-10pm
Springfield Mass Mutual Convenience, 603 Wilbraham Rd. Mon-Sun 6am-11pm
Springfield Quick Stop Food Mart, 889 Carew St. Mon-Sun 6am-11pm
Springfield Island Farm, 349 Allen St. Mon-Sun 6am-11pm
Springfield Peter Pan Convenience, 1776 Main St. Ste 1 Mon-Sun 6am-10pm
Taunton Hannaford Supermarket #8383, 255 Joseph E Warne Blvd. Mon-Sun 8am-9pm
Townsend Hannaford Supermarket #8009, 18 Main St. Mon-Sun 8am-9pm
Waltham Tuti Shop, 146 Felton St. Mon-Sun 7am-11pm
Waltham Waltham Smoke and Convenience, 699 Main St. Mon-Sun 6am-11pm
Waltham Cronin's Market, 12 Crescent St. Mon-Sat 6am-11pm, Sun 7am-10pm
West Springfield Quick Stop Convenience Store, 464 Main St. Mon-Sun 6am-10pm
Westfield J & J Variety, 69 Franklin St. Mon-Sun 7am-9pm
Westfield Raja Mart, 286 Southampton Rd. Mon-Sun 6am-10pm
Westminster Westminster Convenience Store, 217 State Rd. E Mon-Sun 9am-10pm
West Lebanon Hannaford Supermarket #8266, 8 Market St. Mon-Sun 7am-8pm
Winchendon Mike Mart, 240 Spring St. Mon-Sun 4am-7pm
Worcester Peace African Market, 1104 Main St. Mon-Sat 8am-8pm Sun 8am-5pm
Worcester Skaff Petroleum, 334 Grafton St. Mon-Sun 24HRS
Worcester North End Market, 267 Lincoln St. Mon-Sun 7am-9pm
Worcester Shipmate, 129 Highland St. Mon-Fri 8:30am-6:30pm Sat 8:30am-3pm
Worcester Rock and Smoke Shop LLC, 830 Main St. Mon-Sun 7am-10pm
Worcester George Floyd Mini Mart, 687 Millbury St. Ste 4 Mon-Sat 6am-10pm Sun 7am-9pm
Worcester Harrahy's Pkg, 107 Ward St. Mon-Sat 9am-11pm
Worcester Randell Check Cashing, 100 Canterbury St. Mon-Sat 8am-7pm Sun 10am-5pm
Auburn Hannaford Supermarket #8347, 95 Spring St. Mon-Sun 8am-9pm
East Waterboro Hannaford Supermarket #8221, 20 Sokokis Trail Mon-Sun 8am-9pm
Falmouth Hannaford Food & Drug #8222, 65 Gray Rd. Mon-Sun 8am-9pm
Lewiston Hannaford Supermarket #8265, 692 Sabattus St. Mon-Sun 8am-9pm
South Portland Hannaford Supermarket #8279, 50 Cottage Rd. Mon-Sun 8am-9pm
South Portland Hannaford Supermarket (Maine Mall) #8387, 415 Philbrook Ave. Mon-Sun 8am-9pm
Westbrook Hannaford Supermarket, 7 Hannaford Dr. Mon-Sun 8am-9pm
Concord Hannaford Supermarket #8329, 73 Fort Eddy Rd. Mon-Sun 7am-9pm
Concord Katmandu Bazaar LLC, 133 Loudon Rd. Mon-Sun 7am-10pm
Dover Hannaford Supermarket #8373, 833 Central Ave. Fri 8am-8pm, Sat-Thurs 8am-9pm
East Hampstead Hannaford Supermarket #8190, 305 Sandown Rd. Mon-Sun 8am-9pm
This location is no longer accepting verbal or handwritten account numbers. Please bring a copy of your monthly bill.
Exeter Hannaford Supermarket, 141 Portsmouth Ave, Mon-Sun 7am-8pm
Exeter Gerry's Variety, 66 Lincoln St. Mon-Sun 7am-11:30pm
Gilford Hannaford Supermarket #8402, 1425 Lake Shore Rd Unit Mon-Sun 8am-8pm
Greenland Travel America, 108 Ocean Rd. Mon-Sun 7am-11pm
Hampton Hannaford Supermarket #8319, 630 Lafayette Rd. Sat-Thurs 8am-7pm, Fri 8am-8pm
This location is no longer accepting verbal or handwritten account numbers. Please bring a copy of your monthly bill; shut-off notices do not constitute a bill.
Manchester Maple Valley Convenience, 245 Maple St. Ste 12 Mon-Sun 6am-11pm
Manchester Neighborhood Variety, 2626 Brown Ave Ste 10 Mon-Fri 5:30am-10pm Sat-Sun 8am-10pm
Manchester Two Guys Food Market, 414 Union St. Mon-Sun 9am-8pm
New London Hannaford Supermarket #8246, 295 Newport Rd. Mon-Sun 7am-9pm
Portsmouth Hannaford Supermarket #8149, 800 Islington St. Mon-Sun 8am-9pm
Raymond Hannaford Supermarket #8120, 2 Freetown Rd. Mon-Sun 8am-9pm
Rochester Hannaford Supermarket #8315, 290 North Main St. Mon-Sun 8am-9pm
Rochester Hannaford Supermarket #8317, 11 Milton Rd. Mon-Sun 8am-9pm


Please be aware that some locations may require a bill in order to make a payment or process a security deposit. Federal requirements limit the maximum payment amount at $2,500 per transaction. Use only authorized payment agents to facilitate timely payment posting!

Many of our customers pay their bill directly to us or use a payment agent that we've authorized to collect customer payments. However, some customers have used bill payment services that do not have any arrangements with us to process payments. We cannot ensure that payments made through one of these unauthorized bill payment services will be forwarded to us in a timely manner or even ensure that payment will be forwarded at all.

To protect yourself and your utility service, be sure to follow these steps:

  • Use caution when making your payment through a third-party bill payment service that is not authorized by Unitil.
  • Be sure to bring both portions (top and bottom) of your bill or provide your 14-digit Unitil account number.
  • The payment agent might charge a service fee for each transaction. Check your local phone directory and contact the payment agent for specifics. Most importantly, always keep your receipt.
How do I login to my online account?
Answer:

You may use your existing username if you previously had a MyUnitil profile and will be asked to reset your password. If you're a new user, you'll be asked to provide some basic information, including your new Unitil account number, the last four digits of your social security number or Tax ID, and to define a username and a password for your new profile. If you have not yet set up service, you will need to do so first in order to receive your Unitil account number. Then, you may set up your online profile so you can manage your account on the web. 

Request new service here

I've logged in to my online account but cannot access my billing or usage data. Why can't I see it?
Answer:

If you've signed up for new service recently, you will need to wait one billing cycle for your account information to be available online. 

If you are an existing customer, please call us toll-free and we'll assist you.

Electric and gas customers, please call 888-301-7700.
Electric customers, please call 800-582-7276 (Seacoast-area) or 800-852-3339 (Capital-area).  Gas customers may call 866-933-3820.
Gas customers, please call 866-933-3821.
What information do I need to start an account?
Answer:

You will need to provide us with a handful of information to start service at a new location:

  • The address of the new location
  • The property owner's information (if applicable)
  • The former tenant's name (if applicable)
  • Your name
  • Your social security number
  • Your telephone number at the new location
  • Your mobile or business phone number
  • The date you are requesting service
  • Spouse's name (if applicable)
How do I read my meter?
Answer:

Your meter could be one of several models we use in our service areas. Digital and odometer displays are the most straightforward to read because they present your energy usage directly; dial meters can be a little more difficult. Click here to learn how to read your dial meter.

What can I do if I am facing a shutoff?
Answer:

If you have received a termination notice, call us immediately at 800-852-3339 for Capital-region electric service, 800-582-7276 for Seacoast-region electric service or 866-933-3820 for New Hampshire gas service.  If you are calling on the date of termination, we cannot guarantee your service will not be shut off.

Avoid shut-off by taking these steps:

Pay Online or by Phone - We accept payments by credit/debit card or electronic check on our secure website, or via our automated telephone system by calling 800-852-3339 for Capital-region electric service or 800-582-7276 for Seacoast-region electric service. For gas customers, please call us at 866-933-3820.

Pay in Person - Find a payment location near you by viewing the "Where do I pay in person?" FAQ on this page.

Late Charges: Your payment is credited to your account on the date Unitil receives the payment. If payment is not received by the due date of your current bill, a late payment charge will be added to your account. The late payment charge for gas service is 1%. The late payment charge for residential electric service is 1%. The late payment charge for commercial electric service is 1.5%.

If you have received a termination notice, call us immediately at 888-301-7700.  If you are calling on the date of termination, we cannot guarantee your service will not be shut off.

Avoid shut-off by taking these steps:

Pay Online or by Phone - We accept payments by credit/debit card or electronic check on our secure website, or via our automated telephone system at 888-301-7700.

Pay in Person - Find a payment location near you.

Late Charges: Your payment is credited to your account on the date Unitil receives the payment. If payment is not received by the due date of your current bill, a late payment charge will be added to your account. The late payment charge for gas service is 1%. The late payment charge for residential electric service is 1%. The late payment charge for commercial electric service is 1.5%.

If you have received a termination notice, call us immediately at 866-933-3821.  If you are calling on the date of termination, we cannot guarantee your service will not be shut off.

Avoid shut-off by taking these steps:

Pay Online or by Phone - We accept payments by credit/debit card or electronic check on our secure website, or via our automated telephone system by calling 866-933-3821.

Pay in Person - Find a payment location near you by viewing our "Where can I pay in person" FAQ on this page.

Late Charges: Your payment is credited to your account on the date Unitil receives the payment. If payment is not received by the due date of your current bill, a late payment charge will be added to your account. The late payment charge for gas service is 0.892%.

Where can I mail my payment?
Answer:

To mail in a payment, please address it to:
Unitil
P.O. Box 981077
Boston, MA 02298-1010
 

Does Unitil install appliances like heating systems, boilers and gas cooking equipment?
Answer:
We don't offer the installation or direct sale of appliances such as heating systems or cooking equipment, but we do offer rental conversion burners and rental water heaters. To find a list of licensed contractors please click hereclick herecheck your local yellow pages
 
Am I eligible to participate in the Budget Billing Program?
Answer:

The Budget Billing Program is a free service available to all residential customers. Your account must be current with no overdue balance.

You may enroll anytime provided your bill is current. Our Questions & Comments form makes the process convenient. Simply select "Budget Request" from the picklist before submitting and one of our Customer Service representatives will review your account for eligibility.

Where can I find the latest outage and restoration information?
Answer:

 

We've centralized all of our outage information in a section on our site called the Outage Center. Here you'll find links to the latest news, public service announcements and outage updates for our customers, as well as general information on seasonal storm preparation, power restoration and being prepared for extended outages. 

We also have dedicated resources and information for municipal contacts in the communities we serve here.

Why is there a difference between billed demand and metered demand?
Answer:

There are two primary reasons you would see differences in these values.

First, the customer receives their services through a primary metered service, providing your facility with a higher voltage (typically 13.8 kV or 34.5 Kv). Due to the reduction of equipment required to provide this service, we extend a discount.


The second, less likely reason for the difference between the two values could be attributed to a customer’s substantial load variations throughout the year.  For instance, our NH G-1 (Large General Service Rate) customers could fall under our ratchet demand clause for large services, where customers are charged 80% of their highest demand over the last 13 months to compensate for additional resources required to serve those loads. Most customers are not affected by this situation, however.  

I don't see all of my accounts here. How do I add an account to my profile?
Answer:

 

Log in to your online profile at http://myaccount.unitil.com. On the main profile page, click the “Manage” button to the right to view the accounts you have associated with your profile. There are areas to add or group your accounts here.

Once you’ve added (or removed) your accounts on your profile, municipal customers are able to export this data set by clicking the “Spreadsheet Version” link at the bottom of the page. This has been very helpful for municipal customers that typically manage many accounts at various locations because it consolidates all of your accounts into one sheet for review. 

When are e-bills available for viewing?
Answer:

Typically a day or so prior to when you would normally receive them in the mail. They are emailed to the email address associated with your Unitil account. 

Will I still receive a paper bill if I enroll in e-billing?
Answer:

You may receive one more paper bill after you have enrolled in the program. After that, you'll receive email or text notifications to the information associated with your account when your next bill is ready to view. 

If you wish to revert to a paper bill, please update your communication preferences on our secure website or contact our Customer Service team.

How do I pay my e-bill?
Answer:

Your bill can be paid by selecting the "Pay" button. The payment date is automatically populated to match the due date and the amount on your bill. You may change the payment date or amount by highlighting the appopriate fields and entering the new information.
 

Your bill can be paid by visiting the "Make Payment" page after logging into our secure website. The payment date is automatically populated to match the due date and the amount on your bill. You may change the payment date or amount by entering the desired information.

We also offer a one-time payment feature through our secure website if you do not have a MyUnitil account. Look for a link when you reach the login page.

Do I have to pay my e-bill if I have a credit balance?
Answer:

If you have a credit balance, the amount due summary line will show a zero balance. The exact amount of the credit can be found by looking at the bill detail.

What if I forget my e-bill password information?
Answer:

Our legacy e-bill program is offered through our partner, Checkfree. You can call Checkfree's support team toll-free at 800-564-9184.

New! We now offer email and text notifications for various types of account notifications. Customers are encouraged to manage their bill delivery and other communication preferences on our secure website

How do I add or remove accounts on my e-bill?
Answer:

To add or remove an account from your MyUnitil profile, log in to our secure website and navigate to the My Accounts or Account Summary page. Click "Add Utility Account" to look up other Unitil accounts associated with your customer ID. If the account you are looking for is not listed please fill out our Questions & Comments form and our Customer Service team will assist you. 

Why does my budget billing monthly payment amount sometimes change?
Answer:

Generally, your budget billing monthly payment amount will change once or twice within the year. These adjustments are made to your payment amount to prevent you from having a large amount due or credit balance at the end of the program year. Prior to our changing your payment amount, we will include a note on your bill to make you aware of the new amount, which will appear on your next bill. The decision to change your payment amount is based on several factors. While we try to limit the number of adjustments, your payment amount may change when:

  • The price of electricity and/or natural gas changes
  • Warmer or colder temperatures mean you will use more or less energy to heat or cool your home
  • Your monthly usage has changed compared to prior usage history that was used for calculating your payment amount
  • You have purchased or replaced appliances
How do I cancel my enrollment in the Budget Billing program?
Answer:
You may cancel your budget plan on our secure website by submitting a request on our "Questions & Comments" form, or contact our Customer Service Team at  888-301-7700800-852-3339 (Capital-area electric), 800-582-7276 (Seacoast-area electric), or 866-933-3820 (natural gas customers) 866-933-3821.  After we receive your cancellation request, your next billing statement will reflect the cancelled budget. Your bill will include any previous balance owed, your current charges, and your deferred balance from the program. The total amount billed will be payable by the due date reflected on your bill.

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