CONTACT US NOW 

Please choose your state.

MA
ME
NH
State: NA
CHOOSE ANOTHER STATE

Please choose a service.

Electric
Gas
State: NA
, NA
CHOOSE ANOTHER SERVICE

In which region is your service?

Capital
Seacoast
State: NA
, Gas
CHOOSE ANOTHER SERVICE
CHOOSE ANOTHER STATE

Is this a gas emergency?

Yes
No
State: NA
, NA
, NA
BACK

Please call

888-301-7700

View all contact numbers here.

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-542-3547

View all contact numbers here.

Please call

888-301-7700

View all contact numbers here.

State: NA
, NA
, NA
BACK

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-900-4460

View all contact numbers here.

Please call

866-933-3821

View all contact numbers here.

State: NA
, NA
, NA
BACK

Please call

800-852-3339

View all contact numbers here.

Please call

800-582-7276

View all contact numbers here.

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-900-4115

View all contact numbers here.

Please call

866-933-3820

View all contact numbers here.

State: NA
, NA
, NA
BACK

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE APPROPRIATE EMERGENCY NUMBER BELOW FROM A SAFE LOCATION.

GAS EMERGENCIES

CUSTOMER SERVICE

Here are some things to look for in and around your home or business.

 

Scalding

While a hot bath or shower is quite soothing, water that’s too hot can be dangerous.  To ensure your bath or shower is a comfortable experience, make sure your water heater is set to a safe temperature.  Usually, your water heater’s temperature should be set relatively low.  A temperature of 115 to 120 degrees Fahrenheit is recommended to avoid scalding. 

Before placing a child in a bath, check the water temperature to be sure it's not too hot.  Never leave a child alone or with other young children in the bath.

 

Water Heaters

Move all combustible materials – items that can burn easily (e.g., mops, brooms, laundry or flammable liquids) – away from your water heater.  The heating element within the water heater can become very hot and ignite an item that comes into contact with it.

Do not move a water heater by yourself.  Contract a heating and plumbing professional, if you would like to change the location of the unit.  Serious injury or death could result if the electric wiring is disconnected or installed incorrectly.

Usually, your water heater’s temperature should be set relatively low.  A temperature of 115 to 120 degrees Fahrenheit is recommended to avoid scalding.  Setting the water heater’s temperature lower will save money and energy, too.

 

Flammable Liquids Storage

Flammable liquids such as gasoline should never be stored near heating systems or water heaters.  In fact, flammable liquids should never be used indoors and should be stored only in an approved container, away from people.

Gasoline is a motor fuel and should never be used as a cleaner.  Never use gasoline indoors or in the same room or area as a gas appliance or other ignition source.  Keep gasoline only in an approved gasoline container and ensure the container is tightly sealed.  Never store gasoline in plastic milk jugs or glass containers.  Never fill gasoline containers to the top because space is needed to allow for vapor expansion as the liquid warms.

Store gasoline in an appropriate container on an elevated shelf, in a cool place, or away from the dwelling.  Talk to your children about the dangers of flammable liquid products.

 

Interior Pipe Safety

Pipes run through the walls, ceilings or floors in your home and business to bring natural gas to appliances.  If you play with these pipes or hang objects from them (e.g., wet clothes), you could loosen the connections and cause a natural gas leak.  Stay away from these pipes and teach friends, family and employees to do the same.

After any gas appliance is disconnected from a natural gas pipe, the connectors should always be removed and the fuel line plugged and capped.

 

Flexible Connectors

Flexible gas connectors are corrugated metal tubes used to attach gas appliances to the natural gas pipes in your dwelling.  Older flexible connectors made of uncoated brass can weaken or crack over time, which could lead to a dangerous gas leak.  Any uncoated brass gas appliance connector should be replaced immediately with a new stainless steel connector.

According to the U.S. Consumer Product Safety Commission, these uncoated flexible gas connectors have not been made for more than 25 years, but many are still in use in older appliances.  Follow these tips when managing such connectors:

  • Avoid moving gas appliances – stressing connectors can cause them to crack or fail.
  • Do not move your natural gas appliances to check the connectors yourself.
  • Leave the inspection and replacement of such connectors to a qualified heating contractor, plumber or appliance repair representative.
  • Ensure that connectors are be certified by the American Gas Association and manufactured in accordance with the American National Standards Institute.

 

Stainless Steel Tubing

Check your home for corrugated stainless steel tubing!  Corrugated stainless steel tubing (CSST) is a thin-walled metallic gas piping product that can be used as an alternative to conventional gas piping material or steel pipe.  If your home uses CSST, we recommend regular inspections for your safety and to prevent potential dangers and code violations.

CSST poses a risk of gas leaks and fire due to lightning strikes.  In order to protect against lightning strikes, the building owner should install appropriate electrical bonding and conduct an inspection of their CSST gas piping system.

Recently, Unitil has been finding a high number of code violations of CSST gas piping installations that are not properly bonded.  Unitil is required to issue a yellow tag with a 30 day period for the customer to correct the issue.  If not completed in 30 days, a red tag is issued and gas service is turned off until repairs are completed and inspected.  

To ensure your home and your gas piping system is up to current building codes, please contact a licensed, qualified plumber for an evaluation or for more information.

 

Flooding

Wet electrical wiring is extremely hazardous.  If your basement or other enclosed space has standing water, shut off power to all appliances in that location ONLY if you can do so safely.  A safety hazard exists when your service panel is either surrounded or affected by standing or running water.  Any loose wires should be considered "live" and a definite hazard.  Never attempt to remove fuses, switch open circuit breakers or operate switches while standing in water.

Do not use fishing waders, rubber boots or household rubber gloves to insulate you from electricity.  These do not provide a sufficient insulation value to protect you from electric shock..

The appropriate jurisdictional inspector must inspect all electrical wiring in buildings that have been partially or fully covered by floodwater before being put into service again.   Contact a qualified electrician immediately to respond to the electrical concern with a flooded space.

Unitil advises customers that if you notice a strong gas odor or if there is other evidence of a natural gas leak, leave the area and call Unitil and 911 immediately from a safe place.  Don't return until you receive notification from Unitil or your first responder that all is safe.

If the natural gas is shut off at the meter, do not try to turn it back on.  Contact Unitil to restore gas service because appliance pilot relights need to occur by Unitil to prevent the build-up of natural gas inside the dwelling.

After a flood, if water levels were high enough to cover the gas meter, call Unitil to check your meter and regulator before using your gas system. Floodwaters may have shifted your home or caused other stresses to the natural gas piping, establishing conditions that favor a gas leak.

If flooding has been severe, natural gas appliances should not be used until inspected by a qualified heating contractor, plumber or appliance repair representative. However, the cost of restoring some appliances to a safe operating condition may exceed the cost of a new appliance.

Do not attempt to place natural gas appliances back in service.  A qualified heating contractor, plumber or appliance repair representative will check, clean, repair and pressure test all gas pipes, which may have been clogged with mud or debris.

Damage may also occur to switches, controls, thermostats, furnace heat exchangers, burner and pilot parts and result in rusting metals parts.  A qualified heating contractor, plumber or appliance repair representative must perform any reconditioning or repairs to natural gas appliances.

 

Call Before You Clear Your Sewer Line - Know What's Inside

A blocked sewer line may be the result of another utility line (gas, electric, and telecommunications) accidently cross boring through a sewer line.  A cross bore is an unsafe intersection of two different utility lines.  Do not try to clear a blockage.  It can result in a serious accident.  If you cannot see the cause of the sewer blockage, call Dig Safe at 811 and request an emergency locate to get utility lines in the area marked.  If utility markings cross the known path of a sewer line, it may be a cross bore blockage. If so, DO NOT attempt to clear the blockage.  Contact Unitil for assistance.

Here is a video from the Gas Technology Institute with more information: 

 

Esta información es importante. Por favor haberlo traducido.
Cette information est importante. S’il vous plaît veuillez faire la traduction.

Manage Your Account

Login to manage your account online.

 login 

 

Outage Animation

Outage Center updates

Stay Informed

Other ways to stay informed:

Unitil on Facebook  Unitil's official Twitter feed  Unitil's YouTube channel
Unitil on LinkedInUnitil's photostream on FlickrUnitil's RSS feed