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Please call

888-301-7700

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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866-542-3547

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Please call

888-301-7700

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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866-900-4460

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Please call

866-933-3821

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Please call

800-852-3339

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Please call

800-582-7276

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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866-900-4115

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Please call

866-933-3820

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE APPROPRIATE EMERGENCY NUMBER BELOW FROM A SAFE LOCATION.

GAS EMERGENCIES

CUSTOMER SERVICE

Check Overhead

If you work outside, look up and note the location of power lines before you start.  Careful avoidance of power lines is extremely important during exterior and yard work - especially when using ladders, paint extender poles, and other tools.  Be sure that ladders or scaffolding are far enough away so that you (and the ends of the tools you are using) do not come within (at least) 10 feet of any power lines.  You can be seriously injured or even killed if you or an object you are holding contacts a power line, including television antennae and satellite dishes.

 

Kites, Balloons & Hobby Craft

Fly kites, balloons and remote-controlled hobby craft (e.g., airplanes or helicopters) away from power lines.  If they come in contact with power lines, they can cause a shock or fire.

 

Tree Pruning

Contact us before pruning, trimming or cutting down trees that are near power lines, and never let children climb trees that are beneath or near power lines.

If a trimmed or cut tree does fall into a power line, then stop work immediately.  Contact us at 888-301-7700 800-852-3339 (Capital NH) or 800-582-7276 (Seacoast NH). Stay clear of the tree and power line, while you keep others away until our crew arrives.

For more on our vegetation management practices, click here.

 

Electrical Overload

During the summer months, the hot weather tends to make the use of fans and air conditioners popular.  Also, the warmer temperatures mean refrigerators work harder.  All of this increased activity could result in an electrical overload if these appliances are left unmonitored.  An overload could blow a fuse or trip a circuit breaker, shutting off the affected circuit.

If the electricity shuts off to only a portion of your dwelling, find out why first.  If you cannot readily find the cause, then call an electrician.  Never overload a circuit with high-wattage appliances (e.g., hot plates, toaster ovens or hair dryers).  Be sure the cause has been fixed before restoring power or run the risk of an electrical overload again – further stressing the wiring and other equipment.

 

Dim or Bright Lights

Unusually dim or bright lights typically indicate a voltage concern and electrical appliances can be damaged.  You should immediately shut off the main electrical switch or breaker at the service panel and contact Unitil.  If you don't know the location of your service panel, have an electrician or knowledgeable person show you where it is and how to safely shut off the power.

If your service drop or cable is down or damaged yet you still have power, then contact us at 888-301-7700 800-852-3339 (Capital NH) or 800-582-7276 (Seacoast NH). This situation may also cause a voltage concern that could damage appliances.  Shutting off your main electrical breaker will protect appliances from possible damage.

 

Emergency Generators

Emergency generators can be a helpful tool by providing electricity during a power outage.

  • Consult an electrician or generator dealer to help you select the size of generator and transfer switch (manual or automatic) that meet your needs.  Have your generator installed by a licensed electrician qualified to do so, and have the work reviewed by the local municipal wiring inspector. The back-up generator should be installed to receive power from either your utility or the generator, but never both at the same time. Read the owner's manual (thoroughly) before starting your generator.  Ensure that your municipality does not require a permit and inspection when installing a portable generator.

  • If you plan to use an emergency generator, call our Customer Service Center to let us know. A double-throw transfer switch is required when connecting a generator to your permanent wiring system. This switch protects your equipment and prevents feedback on our lines, which could cause serious injury to our workers.  

  • Check the operation, adequacy and maintenance (e.g., fuel supply, filter, coolant levels) of your emergency generators and battery systems. To identify potential problems before the time of need, test emergency generation under full-load conditions.

  • Generators should be located outside and have appropriate venting because generators exhaust carbon monoxide. Carbon monoxide is a deadly, silent, odorless gas. Install a carbon monoxide detector in your home and be alert to the symptoms of carbon monoxide poisoning, which are sudden nausea, cherry red lips or headaches. If you suspect carbon monoxide poisoning, leave the area to get fresh air.  Click here for more information on carbon monoxide poisoning.

     

Solar Panels

For safety reasons, standard solar systems that are connected to the electric grid will shut down when there is an outage to your electrical service.  Unless they are specially designed, solar systems will not provide back-up power during an outage.  This function is required by national regulations so crews can safely work on the electrical system without the danger of electrical back feed onto the grid.  

 

Water Heaters

Move all combustible materials – items that can burn easily (e.g., mops, brooms, laundry or flammable liquids) – away from your water heater.  The heating element within the water heater can become very hot and ignite an item that comes into contact with it.

Do not move a water heater by yourself.  Contract a heating and plumbing professional, if you would like to change the location of the unit.  Serious injury or death could result if the electric wiring is disconnected or installed incorrectly.

Usually, your water heater’s temperature should be set relatively low.  A temperature of 115 to 120 degrees Fahrenheit is recommended to avoid scalding.  Setting the water heater’s temperature lower will save money and energy, too.

 

Flooding

Wet electrical wiring is extremely hazardous.  If your basement or other enclosed space has standing water, shut off power to all appliances in that location ONLY if you can do so safely.  A safety hazard exists when your service panel is either surrounded or affected by standing or running water.  Any loose wires should be considered "live" and a definite hazard.  Never attempt to remove fuses, switch open circuit breakers or operate switches while standing in water.

Do not use fishing waders, rubber boots or household rubber gloves to insulate you from electricity.  These do not provide a sufficient insulation value to protect you from electric shock..

The appropriate jurisdictional inspector must inspect all electrical wiring in buildings that have been partially or fully covered by floodwater before being put into service again.   Contact a qualified electrician immediately to respond to the electrical concern with a flooded space.

Unitil advises customers that if you notice a strong gas odor or if there is other evidence of a natural gas leak, leave the area and call Unitil and 911 immediately from a safe place.  Don't return until you receive notification from Unitil or your first responder that all is safe.

If the natural gas is shut off at the meter, do not try to turn it back on.  Contact Unitil to restore gas service because appliance pilot relights need to occur by Unitil to prevent the build-up of natural gas inside the dwelling.

After a flood, if water levels were high enough to cover the gas meter, call Unitil to check your meter and regulator before using your gas system. Floodwaters may have shifted your home or caused other stresses to the natural gas piping, establishing conditions that favor a gas leak.

If flooding has been severe, natural gas appliances should not be used until inspected by a qualified heating contractor, plumber or appliance repair representative. However, the cost of restoring some appliances to a safe operating condition may exceed the cost of a new appliance.

Do not attempt to place natural gas appliances back in service.  A qualified heating contractor, plumber or appliance repair representative will check, clean, repair and pressure test all gas pipes, which may have been clogged with mud or debris.

Damage may also occur to switches, controls, thermostats, furnace heat exchangers, burner and pilot parts and result in rusting metals parts.  A qualified heating contractor, plumber or appliance repair representative must perform any reconditioning or repairs to natural gas appliances.

 

 

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