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888-301-7700

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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866-542-3547

View all contact numbers here.

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888-301-7700

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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866-900-4460

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866-933-3821

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Please call

800-852-3339

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800-582-7276

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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866-900-4115

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866-933-3820

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE APPROPRIATE EMERGENCY NUMBER BELOW FROM A SAFE LOCATION.

GAS EMERGENCIES

CUSTOMER SERVICE

This rate is for customers with annual usage up to 8,000 therms/yr. and winter usage greater than or equal to 67% of annual use.

Effective March 1, 2017

Delivery Service

Customer Charge   $67.45 per meter per month
Distribution Charge First 75 therms @ $0.1615 per therm
  Excess of 75 therms @ $0.1615 per therm
Local Delivery Adjustment Charge All therms @ $0.0296 per therm

 

Supplier Service (choice of one)

Cost of Gas Charge (G40) All therms @ $0.6772 per therm
Competitive Supplier Charge (T40) Charges established by your competitive supplier

 

* Customers have the right to choose a competitive supplier. If a customer does not choose a competitive supplier, Unitil shall supply gas to the customer at the cost of gas charge.

Close

This rate is for small customers with annual gas usage up to 8,000 therms/yr. and winter usage greater than or equal to 70% of annual use.

Effective February 1, 2017

Delivery Service

Customer Charge   $28.00 per meter per month
Distribution Charge - All therms** All therms @ $0.7057 per therm
Distribution Adjustment Charge All therms @ $0.2629 per therm

 

Supplier Service (customer choice of one)*

Competitive Supplier Charge Charges established by each competitive supplier
Default Service Charge All therms @ $0.5452 per therm

* All Unitil customers have the right to choose a competitive supplier.

** Includes the Revenue Decoupling Adjustment Factor of $0.0217 per therm.

Close

This rate is for low annual use customers w/ annual gas usage up to 8,000 ccfs/yr. and peak usage greater than or equal to 63% of annual use.

Effective November 1, 2016

Delivery Service

Customer Charge   $58.11 per meter per month
Distribution Charge First 70 ccfs @ $0.2997 per ccf
The Distribution Charge includes a Residential Low Income Program Rate of $0.0005. Excess of 70 ccfs @ $0.2767 per ccf
Energy Efficiency Rate Assessment All ccfs @ $0.0221 per ccf
Environmental Response Charge All ccfs @ $0.0073 per ccf
Targeted Area Build-out Charge All ccfs @ $0.0915 per ccf
(Not Applicable To All Customers)    

 

Supplier Service (customer choice of one)*

Cost of Gas Charge (G40) All ccfs @ $0.6726 per ccf
Competitive Supplier Charge (T40) Charges established by your competitive supplier.

*Customers have the right to choose a competitive supplier. If a customer does not choose a competitive supplier, Unitil shall supply gas to the customer at the cost of gas charge.

Close

This rate is for medium customers w/ annual gas usage between 8,001-99,999 ccfs/yr. and peak period usage greater than or equal to 63% of annual use.

Effective November 1, 2016

Delivery Service

Customer Charge   $169.64 per meter per month
Distribution Charge First 1,780 ccfs @ $0.2877 per ccf
The Distribution Charge includes a Residential Low Income Program Rate of $0.0005. Excess of 1,780 ccfs @ $0.2734 per ccf
Energy Efficiency Rate Assessment All ccfs @ $0.0221 per ccf
Environmental Response Charge All ccfs @ $0.0073 per ccf
Targeted Area Build-out Charge All ccfs @ $0.0633 per ccf
(Not Applicable to All Customers)    

 

Supplier Service (customer choice of one)*

Cost of Gas Charge (G41) All ccfs @ $0.6726 per ccf
Competitive Supplier Charge (T41) Charges established by your competitive supplier.

*Customers have the right to choose a competitive supplier. If a customer does not choose a competitive supplier, Unitil shall supply gas to the customer at the cost of gas charge.

Close

This rate is for medium customers with annual usage between 8,000-80,000 therms/yr. and winter usage greater than or equal to 70% of annual use.

Effective February 1, 2017

Delivery Service

Customer Charge   $140.00 per meter per month
Distribution Charge - All therms** All therms @ $0.4188 per therm
Distribution Adjustment Charge All therms @ $0.1415 per therm

 

Supplier Service (customer choice of one)*

Competitive Supplier Charge Charges established by each competitive supplier
Default Service Charge All therms @ $0.5452 per therm

* All Unitil customers have the right to choose a competitive supplier.

** Includes the Revenue Decoupling Adjustment Factor of $0.0217 per therm.

Close

This rate is for customers with annual usage between 8,001 - 80,000 therms/yr. and winter usage greater than or equal to 67% of annual use.

Effective March 1, 2017

Delivery Service

Customer Charge   $196.73 per meter per month
Distribution Charge All  therms @ $0.2098 per therm
Local Delivery Adjustment Charge All therms @ $0.0296 per therm

 

Supplier Service (choice of on

Cost of Gas Charge (G41) All therms @ $0.6772 per therm
Competitive Supplier Charge (T41) Charges established by your competitive supplier

 

* Customers have the right to choose a competitive supplier. If a customer does not choose a competitive supplier, Unitil shall supply gas to the customer at the cost of gas charge.

Close

This rate is for high use customers w/ annual gas usage >= 100,000 ccfs/yr. and peak usage greater than or equal to 63% of annual use.

Effective November 1, 2016

Delivery Service

Customer Charge   $979.19 per meter per month
Distribution Charge First 18,000 ccfs @ $0.2648 per ccf
The Distribution Charge includes a Residential Low Income Program Rate of $0.0005. Excess of 18,000 ccfs @ $0.2306 per ccf
Energy Efficiency Rate Assessment All ccfs @ $0.0221 per ccf
Environmental Response Charge All ccfs @ $0.0073 per ccf
Targeted Area Build-out Charge All ccfs @ $0.0397 per ccf
(Not Applicable To All Customers)    

 

Supplier Service (customer choice of one)*

Cost of Gas Charge (G42) All ccfs @ $0.6726 per ccf
Competitive Supplier Charge (T42) Charges established by your competitive supplier

*Customers have the right to choose a competitive supplier. If a customer does not choose a competitive supplier, Unitil shall supply gas to the customer at the cost of gas charge.

Close

This rate is for customers with annual usage greater than 80,000 therms/yr. and winter usage greater than or equal to 67% of annual usage.

Effective March1, 2017

Delivery Service

Customer Charge   $1,124.19 per meter per month
Distribution Charge All therms @ $0.1764 per therm
Local Delivery Adjustment Charge All therms @ $0.0296 per therm

 

Supplier Service (choice of one)*

Cost of Gas Charge (G42) All therms @ $0.6772 per therm
Competitive Supplier Charge (T42) Charges established by your competitive supplier

 

* Customers have the right to choose a competitive supplier. If a customer does not choose a competitive supplier, Unitil shall supply gas to the customer at the cost of gas charge.

Close

This rate is for large customers with annual usage greater than 80,000 therms/yr. and winter usage greater than or equal to 70% of annual usage.

Effective February 1, 2017

Delivery Service

Customer Charge   $625.00 per meter per month
Distribution Volume Charge ** All therms @ $0.2686 per therm
  MDD therms $1.45 per MDD therm
Distribution Adjustment Charge All therms @ $0.1202 per therm

 

Supplier Service (customer choice of one)*

Competitive Supplier Charge Charges established by each competitive supplier
Default Service Charge All therms @ $0.5452 per therm

* All Unitil customers have the right to choose a competitive supplier.

** Includes the Revenue Decoupling Adjustment Factor of $0.0217 per therm.

Close

This rate is for low annual use customers w/ annual gas usage up to 8,000 ccfs/yr. and peak period usage rates less than 63% of annual use.

Effective November 1, 2016

Delivery Service

Customer Charge   $58.11 per meter per month
Distribution Charge First 70 ccfs @ $0.2997 per ccf
The Distribution Charge includes a Residential Low Income Program Rate of $0.0005. Excess of 70 ccfs @ $0.2767 per ccf
Energy Efficiency Rate Assessment All ccfs @ $0.0221 per ccf
Environmental Response Charge All ccfs @ $0.0073 per ccf
Targeted Area Build-out Charge All ccfs @ $0.1086 per ccf
(Not Applicable To All Customers)    

 

Supplier Service (customer choice of one)*

Cost of Gas Charge (G50) All ccfs @ $0.6102 per ccf
Competitive Supplier Charge (T50) Charges established by your competitive supplier.

*Customers have the right to choose a competitive supplier. If a customer does not choose a competitive supplier, Unitil shall supply gas to the customer at the cost of gas charge.

Close

This rate is for small customers with annual usage up to 8,000 therms/yr. and winter usage less than 70% of annual use.

Effective February 1, 2017

Delivery Service

Customer Charge   $28.00 per meter per month
Distribution Charge - All therms** All therms @ $0.6408 per therm
Distribution Adjustment Charge All therms @ $0.2629 per therm

 

Supplier Service (customer choice of one)*

Competitive Supplier Charge Charges established by each competitive supplier
Default Service Charge All therms @ $0.5487 per therm

* All Unitil customers have the right to choose a competitive supplier.

** Includes the Revenue Decoupling Adjustment Factor of $0.0250 per therm.

Close

This rate is for customers with annual usage up to 8,000 therms/yr. and winter usage less than 67% of annual use.

Effective March1, 2017

Delivery Service

Customer Charge   $67.45 per meter per month
Distribution Charge First 75 therms @ $0.1615 per therm
  Excess of 75 therms @ $0.1615 per therm
Local Delivery Adjustment Charge All therms @ $0.0296 per therm

 

Supplier Service (choice of one)*

Cost of Gas Charge (G50) All therms @ $0.5877 per therm
Competitive Supplier Charge (T50) Charges established by your competitive supplier

 

* Customers have the right to choose a competitive supplier. If a customer does not choose a competitive supplier, Unitil shall supply gas to the customer at the cost of gas charge.

Close

This rate is for medium use customers with annual gas usage between 8,000-99,999 ccfs/yr. and peak period usage less than 63% of annual use.

Effective November 1, 2016

Delivery Service

Customer Charge   $169.64 per meter per month
Distribution Charge First 1,780 ccfs @ $0.2570 per ccf
The Distribution Charge includes a Residential Low Income Program Rate of $0.0005. Excess of 1,780 ccfs @ $0.2427 per ccf
Energy Efficiency Rate Assessment All ccfs @ $0.0221 per ccf
Environmental Response Charge All ccfs @ $0.0073 per ccf
Targeted Area Build-out Charge All ccfs @ $0.0578 per ccf
(Not applicable to All Customers)      

 

Supplier Service (customer choice of one)*

Cost of Gas Charge (G51) All ccfs @ $0.6102 per ccf
Competitive Supplier Charge (T51) Charges established by your competitive supplier

*Customers have the right to choose a competitive supplier. If a customer does not choose a competitive supplier, Unitil shall supply gas to the customer at the cost of gas charge.

Close

This rate is for medium-sized customers with annual usage between 8,000-80,000 therms/yr. and winter usage less than 70% of annual use.

Effective February 1, 2017

Delivery Service

Customer Charge   $140.00 per meter per month
Distribution Charge - All therms** All therms @ $0.3973 per therm
Distribution Adjustment Charge All therms @ $0.1415 per therm

 

Supplier Service (customer choice of one)*

Competitive Supplier Charge Charges established by each competitive supplier
Default Service Charge All therms @ $0.5487 per therm

* All Unitil customers have the right to choose a competitive supplier.

** Includes the Revenue Decoupling Adjustment Factor of $0.0250 per therm.

Close

This rate is for customers with annual usage between 8,001 - 80,000 therms/yr. and winter usage less than 67% of annual use.

Effective March1, 2017

Delivery Service

Customer Charge   $196.73 per meter per month
Distribution Charge First 1,300 therms @ $0.1520 per ther
  Excess of 1,300 therms @ $0.1238 per therm
Local Delivery Adjustment Charge All therms @ $0.0296 per therm

 

Supplier Service (choice of one)*

Cost of Gas Charge (G51) All therms @ $0.5877 per therm
Competitive Supplier Charge (T51) Charges established by your competitive suppply.

* Customers have the right to choose a competitive supplier. If a customer does not choose a competitive supplier, Unitil shall supply gas to the customer at the cost of gas charge.

Close

This rate is for high annual use customers w/ annual use >= 100,000 ccfs/yr. and peak period usage less than 63% of annual use.

Effective November 1, 2016

Delivery Service

Customer Charge   $979.19 per meter per month
Distribution Charge First 25,000 ccfs @ $0.2423 per ccf
The Distribution Charge includes a Residential Low Income Program Rate of $0.0005. Excess of 25,000 ccfs @ $0.2016 per ccf
Energy Efficiency Rate Assessment All ccfs @ $0.0221 per ccf
Environmental Response Charge All ccfs @ $0.0073 per ccf
Targeted Area Build-out Charge All ccfs @ $0.0373 per ccf
(Not Applicable to All Customers)    

 

Supplier Service (customer choice of one)*

Cost of Gas Charge (G52) All ccfs @ $0.6102 per ccf
Competitive Supplier Charge (T52) Charges established by your competitive supplier

*Customers have the right to choose a competitive supplier. If a customer does not choose a competitive supplier, Unitil shall supply gas to the customer at the cost of gas charge.

Close

This rate is for large customers with annual usage greater than 80,000 therms/yr. and winter usage less than 70% of annual use.

Effective February 1, 2017

Delivery Service

Customer Charge   $625.00 per meter per month
Distribution Volume Charge ** All therms @ $0.2379 per therm
  All MDD therms @ $1.79 per MDD therm
Distribution Adjustment Charge All therms @ $0.1202 per therm

 

Supplier Service (customer choice of one)*

Competitive Supplier Charge Charges established by each competitive supplier
Default Service Charge All therms @ $0.5487 per therm

* All Unitil customers have the right to choose a competitive supplier.

** Includes the Revenue Decoupling Adjustment Factor of $0.0250 per therm.

Close

This rate is for customers with annual usage greater than 80,000 therms/yr. and winter usage less than 67% of annual use.

Effective March1, 2017

Delivery Service

Customer Charge   $1,124.19 per meter per month
Distribution Charge All therms @ $0.1541 per therm
Local Delivery Adjustment Charge All therms @ $0.0296 per therm

 

Supplier Service (choice of one)*

Cost of Gas Charge (G52) All therms @ $0.5877 per therm
Competitive Supplier Charge (T52) Charges established by your competitive supplier

 

* Customers have the right to choose a competitive supplier. If a customer does not choose a competitive supplier, Unitil shall supply gas to the customer at the cost of gas charge.

Close

Gas Service Definitions

 
Delivery Charges

Customer Charge: The fixed monthly charge that recovers the cost of meter reading, equipment, maintenance, and customer services.  The Customer Charge does not change when your usage of natural gas increases or decreases.

Distribution Charge: The cost of delivering natural gas through Unitil’s pipes to your home or business.  It includes our operating and maintenance costs, investment in the pipe and other equipment to meet your needs.  The Revenue Decoupling Adjustment Factor is included in the Distribution Charge.

Distribution Adjustment Charge: This charge recovers other operating and maintenance costs not reflected in the distribution charge including certain environmental costs, costs of low income programs, energy efficiency programs, and other costs or credits.  This charge is the sum of the Energy Efficiency Charge, Remediation Adjustment Clause Factor, Balancing Penalty Credit Factor, Interruptible Transportation Margin Credit, Pension/PBOP Adjustment Factor, Residential Assistance Adjustment Factor, Attorney General Consultant Expense Factor, Gas System Enhancement Adjustment Factor, and Gas System Enhancement Reconciliation Adjustment Factor.

 

Supplier Charges

Default Service Charge: This charge recovers the cost of acquiring gas for your use and having that gas shipped to Unitil’s gas distribution system.  The following components make up the Default Service Charge: Gas Adjustment Factor, LPLNP Costs rate, Dispatch, Acquisition, and FERC Proceeding Costs rate, Production Related Overhead rate, Gas Supplier Refunds rate, Supply Related Bad Debt Expense rate, and Inventory Finance Charge rate. All Unitil customers have the option to purchase natural gas from a competitive supplier.  If you do not choose another supplier, you will continue to receive your natural gas from Unitil’s Default Service. 

 

Additional Gas Service Definitions

Attorney General Consultant Expense Factor: This charge recovers expenses associated with consultants or experts retained by the Attorney General to assist with cases before the Massachusetts Department of Public Utilities Commission.

Balancing Penalty Credit Factor:  This rate component provides a mechanism to credit customers with balancing penalty revenues received by the Company.

CCF:  Basic measurement of the gas you used.  Natural gas is measured by volume.  One CCF equals on hundred cubic feet of gas.

Discount Rate Adjustment:  A revenue discount given to residential assistance customers enrolled in the Company’s discounted rate (Rate RD-2 and RD-4).

Dispatch, Acquisition, and FERC Proceeding Costs rate:  This rate component recovers these costs associated with gas supply.

Energy Efficiency Charge: This charge provides funds to Unitil to provide energy efficiency programs to its customers.

Estimated Meter Reading:  If we are unable to read your meter, we will estimate your reading based on the history of usage at that service address.  Any necessary adjustments will be made after the next actual reading to insure you only pay for the energy you have used.

10% Farm Credit: Customers who qualify as person or corporations engaged in the business of agriculture or farming, as defined pursuant to section 1A of Chapter 128 of the General Laws, shall receive a credit of ten percent from the otherwise applicable rates. The credit shall be based on full Delivery Service rates plus Default Service Charges, if applicable. The credit will be recalculated as required to maintain the ten percent discount from these rates as in effect from time to time.

Gas Adjustment Factor:  This factor recovers the cost of purchased gas including commodity, demand and transportation charges.

Gas Supplier Refunds rate:  This rate provides a mechanism to credit customers refunds received by Unitil from suppliers of gas.

Gas System Enhancement Adjustment Factor:  This factor recovers costs associated with the replacement or improvement of existing natural gas distribution infrastructure to improve public safety or infrastructure reliability.

Gas System Enhancement Reconciliation Adjustment Factor:  This factor recovers the difference in the costs collected and the revenues billed under the Gas System Enhancement Adjustment Factor.

Interruptible Transportation Margin Credit: This rate component provide a mechanism to credit customers with profits on non-firm transportation, less any margin sharing allowed by the Department of Public Utilities.

Inventory Finance Charge rate:  This rate component recovers the finance costs of gas in inventory.

LPLNG Costs rate (local propane and liquefied natural gas):  This rate component recovers the local production capacity and storage costs. 

Maximum Daily Demand therms (MDD):  The therm demand delivered to the Customer during the gas day of maximum use.

Pension/PBOP Adjustment Factor: This charge recovers costs associated with pension and post-retirement benefits other than pensions (“PBOP”).  This factor is adjusted annually to recover pension and PBOP costs and to reconcile these expense amounts included in the Company’s distribution rates with the total expenses.

Production Related Overhead rate: This rate component includes production related overhead costs.

Remediation Adjustment Clause Factor: This charge recovers certain environmental response costs.

Residential Assistance Adjustment Factor:  This charge recovers the revenue discount given to residential assistance customers enrolled in the Company’s discounted rate (Rate RD-2 and RD-4), incremental costs directly related to the Company’s approved Arrearage Management Program, and includes any payments, for hardship protected accounts, made by Customers towards the amortized balance.

Revenue Decoupling Adjustment Factor: This rate component provides a mechanism to adjust rates for distribution service in order to reconcile actual distribution revenue per customer with the approved distribution target revenue per customer.

Supply Related Bad Debt Expense rate:  This rate component recovers the costs associated with uncollected gas costs.

Sales Tax:  A state tax of 6.25% applied to your charges for gas.  The tax is collected by the Company and remitted to the state.  Sales of gas for residential purposes are exempt.  Sales of utilities are also exempt when sold to businesses with five or fewer employees and gross income of less than $1 million, or to manufacturing facilities that use at least 75 percent of their energy in manufacturing or heating the manufacturing facility.

Therm:  Basic measurement of the heat content of the gas you used.  The therm factor converts the volume of gas used from Ccf to therms.  One therm equals 100,000 BTUs (British Thermal Units).  

Terms of Payment
The charges for service are net, billed monthly and payable upon presentation of the bill.  For business customers, interest charges will be added from the date of the original bill if current charges for electricity are not paid and received by the Company or its agents within twenty-five (25) days.  Interest charges shall be calculated at an annual rate of interest which is the equivalent of the rate paid on two-year United States Treasury notes for the preceding 12 months ending December 31 of any year, plus 10 percent, i.e. 1000 basis points, in accordance with 220 CMR 26.00.  The monthly interest charge is also added to accounts until all arrears have been paid.

Typical Rate Change Dates:
May 1 and November 1 -
Distribution Charge, Distribution Adjustment Charge, Default Service Charge

Additional Information
If you have any questions about our charges, please contact our Customer Service Department by calling toll-free at 888-301-7700. Questions may also be addressed to the Massachusetts Department of Public Utilities (DPU) at 617-737-2836 or toll-free at 877-886-5066.

 

CCF: the basic measurement of the gas you used. Natural gas is measured by volume. One ccf equals one hundred cubic feet of gas.
 
Customer Charge: The costs of providing services such as metering, billing and account maintenance. These are fixed costs and are not affected by the amount of natural gas you use.
 
Default Service: the charge for natural gas that is supplied to you by Unitil if you do not choose another supplier. This charge includes the cost of interstate transportation and the purchase and storage of your natural gas.
 
Distribution Adjustment Charge: a charge that covers the cost of environmental conservation and industry restructuring programs.

Distribution Charge: The cost of delivering natural gas through our pipes to your home or business. It includes our investment in, and maintenance of, pipe and other equipment that makes gas delivery possible.

Energy Efficiency Rate Assessment: There is a EERA Rate Credit for Large Volume Customers that use more than 1,000,000 ccf per year.  These Large Volume Customers are excluded from paying the EMT natural gas assessment and from participating in any Trust programs per 2015 H.B. 1122 Sec. 3 (April 3, 2016).

Environmental Response Charge: The costs of environmental remediation programs.

Cost of Gas: The cost of the natural gas we supply to you, if you have not chosen another supplier. This charge includes the cost we pay for the gas, the cost of interstate transportation, and our cost of storing the gas.
 
Competitive Supplier Charge (for business customers): The charge for gas you purchased from a competitive supplier.

Low Income Discount Program (for residential customers only): Customers taking service under the Residential rate may be eligible to receive a 30% discount on delivery and gas supply rates. This discount will apply to all customers identified by the Maine State Housing Authority as eligible for LIHEAP. Once enrolled, customers will receive the discount for 12 consecutive months.
 
Targeted Area Build-out (“TAB”) Charge: Recovers cost to build out and extend the Company's delivery system to new customers located in a targeted area of Saco, Maine. The TAB Charge will be reflected in the Distribution Charge on the customer's bill.

Terms of Payment
Bills are rendered net and are due and payable upon presentation. A late charge of one percent (1%) per month or twelve percent (12%) per annum will be assessed on all balances that remain unpaid at the end of each billing period, said period to be no less than twenty-five (25) days from date of postmark. Customer may be billed on a bi-monthly basis.

Typical Rate Change Dates
Energy Efficiency Rate Assessment - May 1
Environmental Response Charge - May 1, November 1
Cost of Gas - May 1, November 1

Additional Information
If you have any questions about our charges, please contact our Customer Service Department by calling toll-free at
866-933-3821. Questions may also be addressed to the Maine Public Utilities Commission (MPUC) at 800-452-4699.
 
CCF: the basic measurement of the gas you used. Natural gas is measured by volume. One ccf equals one hundred cubic feet of gas.
 
Therm: the basic measurement of the heat content of the gas you used. We bill you on the number of therms of natural gas used. The therm factor converts the volume of gas used from ccf to therms. One therm equals 100,000 BTUs (British Thermal Units).
 
Customer Charge: The costs of providing services such as metering, billing and account maintenance. These are fixed costs and are not affected by the amount of natural gas you use.

Distribution Charge: The cost of delivering natural gas through our pipes to your home or business. It includes our investment in, and maintenance of, the pipe and other equipment that makes gas delivery possible.

Local Delivery Adjustment Charge: The costs of environmental, energy efficiency, and low income assistance programs.

Cost of Gas: The cost of the natural gas we supply to you, if you have not chosen another supplier. This charge includes the cost we pay for the gas, the cost of interstate transportation, and our cost of storing the gas.

Competitive Supplier Charge: The charge for gas you purchased from a competitive supplier.
 
Terms of Payment
The charges for gas service are net, billed monthly and are due and payable upon receipt. A late payment charge at a rate determined by the NH PUC will be assessed from the date of the bill on balances not paid within thirty days. When bills are paid by remittance through the mail, the postmark on the envelope shall be the date of payment.

Typical Rate Change Dates
Distribution Adjustment - November 1
Gas Cost Adjustment - May 1 and November 1

Additional Information
If you have any questions about our charges, please contact our Customer Service Department by calling toll-free at
866-933-3820. Questions may also be addressed to the New Hampshire Public Utilities Commission (NH PUC) toll-free at 800-852-3793.
 

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