Position Concept

Perform analysis, problem determination and resolution for desktop hardware and software problems. Apply appropriate corrective actions on defective or malfunctioning desktop hardware, all peripherals and software. Replace defective parts and upgrade out-of-date software and drivers. Cross-ship warrantee parts in a timely manner. Maintain the trouble call system. Setup and install all desktop hardware and software including all peripherals. Install and support standardized or "bundled" corporate software. Install and support non-standardized software and hardware. Execute all tasks necessary to ensure maximum performance, compatibility, and reliability of all desktop and peripheral equipment and software. Provide for coordination between the desk top and corporate network domains to ensure the smooth interactions of all devices, connections, and peripherals. Participate in projects which involve the roll-out of key infrastructure hardware and software, concentrating on desktop issues. Research desktop performance issues and make recommendations for the proper deployment of client software. Assist in the training of all end users in the correct methods and procedures associated with desktop operations.

Qualifications:

The successful candidate will have a Bachelor's degree in Computer Science or equivalent, background in personal computers and Local Area Networks, and experience with various personal computer business application software products. Three to five years experience in a related business environment. Individual must posses a high degree of efficiency and organization, keen attention to detail, and be self motivated.