Here at Unitil, we use a variety of social media platforms to communicate regularly with the communities we serve.
Please note that you must still report your electric outage online or by calling our toll-free Customer Service line: 800-852-3339 (Capital-area customers) or 800-582-7276 (Seacoast-area customers).
Please note that you must still report your electric outage online or by calling our toll-free Customer Service line: 888-301-7700.
Gas emergencies are serious and should be reported immediately by calling our 24/7 toll-free hotline at 866-542-3547866-900-4460866-900-4115. We cannot take or report a gas emergency or electric outage for you via our social media channels.
Official Unitil Accounts
We post electric outage and restoration updates on our Twitter feed. This allows us to provide real-time updates in an accessible manner for localized outages. While we may not "tweet" each issue that we respond to on our system (largely due to singular customer issues), we do post outage updates that affect groups of electric and natural gas customers in our service territories. We are happy to respond to any customer inquiry if you are currently experiencing an issue and are unsure of your restoration status. You may also contact a Customer Service representative directly for similar information.
You can reach us regularly on Twitter between 9am - 5pm, Monday through Friday, though we do have coverage during non-business hours. We monitor and update the feed more frequently as emergencies and weather events call for it.
We utilize Facebook in a similar manner to Twitter for outage and restoration communications. A prominent link to our online electric outage map is also readily available there. Facebook allows us to share rich media content so you can also expect energy efficiency tips, community events, company news and updates, photos, videos, and links to relevant content from the energy industry each week. We are happy to respond to any customer inquiry if you are currently experiencing an issue and are unsure of your restoration status. You may also contact a Customer Service representative directly for similar information.
You can reach us regularly on Facebook between 9am - 5pm, Monday through Friday, though we do have coverage during non-business hours. We monitor and update the page more frequently as emergencies and weather events call for it.
Our Flickr photostream showcases large-scale restoration efforts, emergency preparedness drills and exercises, community involvement efforts and other local events and happenings. You can subscribe to our photostream by adding us as a contact. You'll be notified when new images are posted.
Our YouTube channel features original and third-party videos featuring our company, employees, restoration work and general community involvement efforts. To subscribe to our channel, click here. Be sure to check out our 'energy for life' series!
Our LinkedIn page is a resource for company updates, industry news and job opportunities at our regional offices. Subscribe to our updates and get the latest news delivered to your LinkedIn account.
We have a collection of Unitil's social media posts that can be useful to our customers at all times. Take a look at Unitil's social grid and see what some of our favorite information to share.
Unitil's social media properties are intended to be a useful exchange of information related to Unitil and Unitil programs and services. As such, we encourage any and all questions and commentary, including criticism. We reserve the right to delete posts and comments, and block or ban individuals from posting to our page(s) or channels if the individual(s) violates the guidelines and policies below.
Rules of Engagement: We ask that when you provide feedback or ask questions, that you do so in a civil and respectful manner and that you abide by the Facebook posting guidelines which prohibit, among other things, "personal attack"(s). For Twitter, YouTube, and others, please see additional guidelines below.
Moderation: Please be advised that members of these communities who post inflammatory, negative and/or disruptive messages that violate the guidelines may have their posts removed and they are subject to be removed/banned from the page or channel.
Banning: If a member of the Unitil Facebook, Twitter, LinkedIn, Flickr or YouTube community is flagged for non-compliance, s/he may be banned from the page.
In addition to conforming to each of the platform's guidelines for community participation, Unitil will, at the moderator´s discretion, remove any posts and/or comments by users of the page that are determined to:
- contain spam
- contain solicitations or advertisements or non-Unitil marketing content
- contain harassing, offensive, abusive, defamatory, obscene, racist, sexist, discriminatory or hateful content
- contain deceptive, misleading, potentially harmful or factually unsupported content
- contain links not authorized and/or approved by Unitil
- promote meetings, petitions, organizations or causes not officially sponsored or recognized by Unitil
- be "off-topic" and/or unrelated to the original post made by either Unitil or a member of the community
- contain private, personal or sensitive information about individuals (i.e. account information)
- encourage illegal action
Social Media Platforms' Terms of Service
All content and information you post on our page(s) may not infringe on a copyright or other proprietary right. Any copyright infringement is the sole responsibility of the poster.
External Links Disclaimer
The appearance of hyperlinks or the information, products or services contained therein does not constitute endorsement by Unitil. Unitil does not exercise any editorial control over the information found at these locations. The opinions expressed in posts by users on this site do not necessarily represent the positions, strategies or opinions of Unitil or any of its affiliates.